William Turner is part of Banner Limited, the UK's leading supplier of schoolwear. The company is committed to creating a 'better place to work' for all its employees and has implemented a holistic sustainability strategy in the industry.
Job Overview:
As a member of the Customer Services department, you will provide general administrative support to colleagues with customer queries and sales orders.
Your tasks will include:
* First answer on the Customer Service phone line (Microsoft Teams).
* Dealing with telephone and email enquiries.
* Taking and processing stock orders.
* Sending pre-production samples.
* Approving samples with external suppliers.
* Following up on orders and updating customers accordingly.
* Importing orders and sending smart forms to customers.
* Assisting the Sales department with various projects.
* Sending/emailing order confirmations to customers.
* Liaising with staff in other departments and with external contacts.
* Updating Capsule CRM system with opportunities.
* Establishing effective, professional, positive working relationships with colleagues.
* Being responsible for personal health and safety at work.
The kind of skills you will need:
* Customer focused.
* Good attention to detail.
* Ability to work under pressure.
* Proven organisational skills.
* Proven stakeholder management.
* Strong multitasking abilities.
* A solution-based mindset.
* Strong written and verbal communication skills.
* Good computer skills.
Desired attributes:
* A desire to learn.
* Confident.
* Professional.
* Team spirited.
* Flexible.
Your working hours:
We work 35 hours per week from 9 am to 5.00 pm Monday to Friday, with no weekend work.
Proposed start date: Immediate start!
Location:
Our office is based in Altrincham, with free parking and good public transport links. The offices are modern and contemporary with plenty of daylight.
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