Job Description Oversee the effective and efficient running of operations and the provision of all services within the Conference department. Ensure a consistently high level of service is delivered at all times. Handle incoming calls, analyse client needs, prepare quotes, negotiate and close sales, ensuring professional and prompt follow-up. Apply the hotel’s pricing and commercial policies to maximise departmental turnover. Keep up-to-date records of all events and conferences, managing the database and tracking enquiries and business. Assist with the marketing of the hotel and its functions, including social media management. Ensure the proper distribution of conference work sheets weekly and share relevant information with all departments. Work along with the management to achieve the overall budget. Responsible for the sales and management of all group bookings of 10 rooms or more that do not require catering (with the exception of breakfast). Handle any other department issues related to groups (follow up on prepayment, routing, vouchers…) Preparation of group information sheets (group movements) and briefing of all involved prior to arrival of group. Produce reports and statistics as requested by the Group Services Manager. Manage Group payments, cancellations, rooming lists and terms and conditions. Maintains a precise filing system for all Group reservations and correspondence. Handle guest complaints and enquiries in an efficient and professional manner and ensure the Group Services Manager is informed of any guest feedback. Maintains control of Guest History and implement policy and procedures. Ensures a clear line of communication with other departments for special requests or other reservation-related matters. Promotes and maintains good public relations with PCO’s, travel agents, airline companies and commercial organizations and solicits business for the hotel. Promotes positive working environment by developing positive team spirit. Setup of confidential contracts and agreements