Sheffield Teaching Hospitals NHS Foundation Trust
We are looking to recruit an organised and enthusiastic individual to provide administrative support to the scheduling and allocation team through developing and maintaining efficient and effective administrative support systems and processes.
The role purpose is to support the Admin Co-ordinator in the day-to-day co-ordination of the Community Phlebotomist workload within the Community Intermediate Care Service.
Main duties of the job
1. Provide a confidential and flexible administration service to the Community Phlebotomy Service.
2. Ensure patient visits have been allocated correctly and according to the standard operating procedure.
3. Monitor SystmOne updating tasks and referrals and action them or escalate as appropriate.
4. Update patient and staff information as directed by the Admin Coordinator including adding/deleting patient visits and discharging patients.
5. Communicate complex, sensitive, and contentious patient information effectively with patients, carers, and staff in the multi-disciplinary team and other agencies via telephone and face-to-face.
6. Demonstrate independent working in a fast-paced environment with rapid changes requiring prioritisation of workload and appropriate escalation to a supervisor.
7. Demonstrate excellent communication skills through various means including email, telephone, and face-to-face.
8. Support and provide cover for colleagues.
9. Always maintain confidentiality.
10. Undertake any other duties that might be considered appropriate by the Operational Business Manager after negotiation and adequate training.
About us
You will be working for an organisation which values and respects all of its staff and the community it serves. The Trust is a leader in the NHS and research sectors and provides excellent benefits for its staff, including a firm commitment to professional development and an excellent health and well-being support service.
We are excited to announce an opportunity to become part of our dedicated Community Phlebotomy team. Working closely with the support of an admin co-ordinator, you will play a vital role in providing excellent patient care to patients in their own homes using an electronic booking system to schedule patient visits for our Community Phlebotomists.
The Community Phlebotomy Service is a city-wide service providing blood sampling for patients within their own homes, and this service is currently undergoing expansion.
Job responsibilities
Please view the attached Job Description and Person Specification documents for full details regarding this post.
When completing your application please ensure that you clearly demonstrate how you meet the role criteria.
Person Specification
Skills
* Understanding of data protection issues and the ability to maintain confidentiality.
* Excellent communication skills, with the ability to deal with staff at all levels.
* Displays initiative with effective organisational skills.
* Ability to prioritise and work to strict/conflicting deadlines.
* Ongoing commitment to personal development.
Qualifications
* GCSEs in English and Mathematics, at grade 4/C or above or equivalent qualification/experience.
* NVQ Level 3 in Business Administration or equivalent experience.
* OCR II or equivalent in Word.
Experience
* Appropriate experience in an administrative role within an office environment.
* Experience of working in a public-facing role.
* Experience of initiating and setting up monitoring systems to record appropriate information.
* Experience of working within a healthcare setting.
Knowledge
* Knowledge of/experience of using information and/or customer service systems.
* Working knowledge of Microsoft Office packages including Outlook, Excel, and Word.
* High level of Customer Care/Service skills demonstrated by course or experience.
* Previous experience of Patient Systems: SystmOne (area-specific software).
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such, it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Salary: £24,071 to £25,674 per annum pro rata for part-time staff.
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