AUTOMOTIVE SERVICE ADVISOR
Location: Gloucester
Salary: £30,000.00pa
Hours: 42.5 hours a week - Monday to Friday 08:00am - 17:00pm and alternate Saturdays from 08:00am - 13:00pm
Role Overview:
My client, a large group, is looking for a dedicated Service Advisor to join their team in Gloucester. If you are dedicated to providing exceptional customer service and can confidently and efficiently maximise service and repair bookings to ensure all resources required in completing the work are available and on schedule - this is the role for you!
The right candidate will have exceptional customer service skills and deliver the highest quality customer experience. You will approach this role with a commercial mind, actively selling after-sales services in a customer-oriented manner (i.e., service contracts), ensuring the workshop is working to full capacity by effectively scheduling customer bookings.
You will be committed to taking responsibility for managing the customer service journey, updating customers on repair times and status, estimates, and gaining approval for additional work. Being part of their team is about being experts in what they do. They are committed to investing in your career and skill set, so when you join the technical team, you will benefit from an annual appraisal and ongoing training.
Day to Day Responsibilities:
1. Dealing with customers and ensuring customer satisfaction.
2. Utilising workshop loading and ensuring it is up to date.
3. Regularly and proactively keeping customers up to date with progress on their vehicle.
4. Booking in vehicles, ensuring appointments are convenient for the customer and department, in line with the workshop capacity.
5. Identifying customer requirements and supplying an accurate fully inclusive costing.
6. Producing accurate job cards, invoices, estimates, and related information.
7. Providing customers with full explanations of work carried out, making the most of any additional selling opportunities.
8. Producing warranty job cards in line with the manufacturers' policy and procedures.
9. Accurately recording all work requirements and identifying retail, warranty, internal, and non-chargeable repairs.
10. Liaising with the Parts Department to ensure availability of parts.
Skills and Behaviours Required:
1. Communication - This role is pivotal in ensuring that all stakeholders are accurately informed, including providing customers with updates on their vehicles or notifying the workshop team with updates.
2. Resilience
3. Motivation
4. Attention to Detail - Precision in ensuring all communication and job cards are accurate is essential for providing the best customer service.
5. Time Management
Benefits:
1. Overtime opportunities
2. A day off for your birthday
3. 23 days of annual leave per year plus Bank Holidays
4. Branded uniform
5. Working for an official "Great Place to Work" and "UK Best Workplace" for three years running
6. Access to 100s of employee perks on Perkbox
7. Auto enrolment pension
8. Enhanced Maternity and Paternity pay policies
9. Access to Wellness programme and Employee Assistance Programmes
10. Reward and Recognition programmes
11. Long Service Recognition
12. Plus many other benefits
If this Automotive Service Advisor role sounds like a great fit for you, please send your CV to Danica Baker at Sprint Recruitment.
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