Our Corporate Team at American Express currently have an opportunity for a customer service advisor. Join us as a part-time, Healthy Living Hub Concierge to join our integrated health and wellbeing services team at the American Express (Amex) office in London. The health and wellbeing services provided by Nuffield Health for Amex employees include GP, Physiotherapy, Health Assessments, Emotional Wellbeing Therapy, Health Check Kiosks, Fitness Facilities, Nutritional Therapy, and Cognitive Behavioural Therapy. The opportunity The post holder will be responsible for delivering and ensuring professional customer service whilst maintaining operational standards. The Healthy Living Hub is the go-to place for all employee health related queries. As the welcoming face of the Healthy Living Hub, a key part of the role will be triaging employees into the most suitable health and wellbeing service. Once the most appropriate service has been identified you will assist with bookings, always ensuring the diaries are effectively utilised. Another key aspect to the role will be to track and manage the employee’s journey through the range of health and wellbeing services on offer. Importantly, you will ensure the smooth running of the Healthy Living Hub by supporting promotional events, answering calls, emails and dealing with walk-in enquiries. You will also support the Management team in diary management, service promotion and engagement activities. About You You have outstanding communication and customer service skills gained within a healthcare, leisure or hospitality role. You’re approachable, personable and able to adapt to different situations, always keen to delight customers and improve their experience. You’re an energetic team player with exceptional planning and organising skills. Key Requirements Answering and investigating queries from Amex employees and other Nuffield Health teams Manage the diaries of a large and diverse clinical team Manage the client database to ensure Nuffield Health offering is effectively utilised Ensure all client communication, whether written or verbal is clear, concise and to the highest standards Manage shared email inboxes Assist the clinical team with any administrative duties as required, modifying records and ensuring data is up to date. Take payments using a PDQ machine or via Nuffield Health online payment systems Build and maintain relationships with all Nuffield Health intermediaries and insurance companies Adhere to Data Protection principles, as well as ensuring all information (whether patient or organisation specific) is treated sensitively and confidentially Person Specification Essential: Minimum 5 GCSE inc. English and Maths At least 2 years’ experience in a similar environment Administration experience in a complex and fast paced environment Highly organised, with attention to detail Confident and competent in the use of Microsoft Office and IT systems Ability to learn new applications and processes High level of interpersonal and communication skills, and personal drive Enthusiastic and highly motivated Ability to prioritise and deal with varied workload effectively Ability to multi-task and work under pressure Desirable: Educated to A Level or equivalent Touch typing Salary - £26,000 pro rata Location - London Victoria Hours - Tuesday-Thursday, 24hours (varying between 08:30-18:00) Applications will be considered as they are received and interviews will be arranged accordingly. We reserve the right to close adverts early, for example, where we have received an unprecedented high volume of applications. Therefore please apply early to ensure you are considered for the post.