Who we are Our Hotels We work with some of the most talented and unique individuals in our business, who always ensure the extraordinary guest experience of Dorchester Collection and the hotels within it. It is, after all, our people that bring our vision to life. As a member of our Dorchester Collection Family, we will support your development by nurturing your personality, creating a transparent culture of trust collaboration and appreciation. Supported by our annual personal development planning, tailored learning opportunities and our Academy programs you will be a part of creating a bespoke experience. Treasured by guests. Cherished by employees. Celebrated worldwide. Diversity and Inclusion at Dorchester Collection are core beliefs of our We Care philosophy. The basis of We Care is to create an environment where all of our employees feel valued and respected, allowing positive engagement to prosper. We continually strive to build and nurture a culture where inclusivity is part of our DNA, reflected by our core values of Passion, Personality, Respect, Working Together and Creativity. If you need us to do anything to support you during the recruitment process, such as adjustments to how you apply, alternative formats of information, or adjustments to the assessment process itself, please email careers.dcdorchestercollection.com so that we can discuss how we can support you through the process. Please note that we will not be able to respond to individual enquiries about update Reference 2024-5282 Hotel Coworth Park Division & Department Rooms - Guest Services Job Title Guest Services Assistant Contract Type Permanent Status Full time Position Overview Join us as a Guest Services Assistant at Coworth Park Hotel, recently recognised as one of The Sunday Times Top 10 Best Places to Work for in 2024. We continually strive to build and nurture a culture where inclusiveness is part of our DNA, reflected in our values of passion, personality, respect, working together, and creativity. We believe that a variety of perspectives enriches our culture and drives our success. We care about your career and are known for having the absolute best people in the industry. When you join us as a Guest Services Assistant you start a unique opportunity to become celebrated as the very best in your field. You’ll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the highest standards of craft, service, and leadership and become a legend in your own story. What you'll get As a Guest Services Assistant at Coworth Park, here are just some of the great benefits you will receive: Excellent salary of £25,000 per annum estate service charge Complimentary stays with breakfast included in all Dorchester Collection hotels 50% off at bars and restaurants within all of our Dorchester Collection hotels £1,000 Refer a friend bonus scheme; including £200 tax free on their first day World class learning and development opportunities Social events throughout the year, including our annual winter ball Free Meals on Duty Exclusive Access to a discount platform featuring 1000’s of retailers What you'll do You’ll love what you do and take pride in delighting our guests: You will be responsible for greeting guests as they arrive for their stay, making them feel at home, to ensure our guests receive nothing but the best experience You’ll also assist guests during their stay, helping with luggage, providing transport around the estate, valet parking and communicate your expert knowledge on the hotel facilities and local area Our values of Passion, Personality, Respect, Working Together and Creativity guide us every day. As a Guest Services Assistant you’ll have the opportunity to bring these to life and continue to create our legacy The items shared are the essence of a day in the life of a Guest Services Assistant, but we’ll make sure you are provided with specifics on how to care for our hotel What you'll bring You’ll bring your unique personality and passion to the role and the team You have a talent for greeting guests and building a relationship with them Communication is what keeps our departments running perfectly. You have great communication skills with a strong customer service ethic You’ll have a valid clean British driving license, which has been held for at least three years You’ll be excellently presented at all times We celebrate diversity and are committed to creating an inclusive environment for all employees and applicants. If you require any accommodations during the application process, please contact the People & Culture team at HumanResources.CPAdorchestercollection.com Job Location United Kingdom Location Blacknest Rd, Sunningdale SL5 7SE Ascot