The Facilities Management Service is seeking a skilled and professional individual to support the management of the Mansfield area in Nottinghamshire. Principal tasks and accountabilities include assisting the Account Manager in managing the performance of approximately 150 frontline employees and ensuring that over 50 individual sites/customers receive effective Building Cleaning and Caretaking services. The role oversees a large and diverse customer base, including Schools/Academies, Fire Stations, Depots, Libraries, and other Nottinghamshire County Council associated sites and offices. Specific priority duties include: The development, performance management, conduct, and first level absence management of designated frontline posts across the Newark area. Assisting the Account Manager to recruit and maintain staffing levels through the mobilisation of mobile and cover staff in the Mansfield area. Undertaking regular site inspections to ensure standards are maintained and required contract standards are adhered to. Collaborating with the Account Manager to ensure all contracts in the Mansfield area remain financially viable throughout their duration. Meeting and advising customers at various sites to ensure effective quality service delivery methods and contract management (service level agreements, contracts, and specifications). Covering for absent Building Cleaning and Caretaking posts as required. Skills, experience, and knowledge required for this role include: Experience in supervising within a facilities service contract management environment, ideally in Building Cleaning/Caretaking. High levels of flexibility (unsociable hours working to meet service needs), customer care, and client management skills in a sales and trading service environment. Experience in supervising both physical and human resources to meet contract requirements and financial targets. Experience in Building Cleaning/Caretaking roles. For an informal discussion about this post, please contact Stephen.kentnottscc.gov.uk or Jackie.thorpenottscc.gov.uk