As Technical Services Manager, you will be reporting direct to the General Manager and will take overall responsibility for general day-to-day maintenance for the Hotel. You will also be responsible for a team and additional contractors. You will be responsible for onsite Health & Safety and Fire Safety Compliance.
Role Responsibility
Main Responsibilities
Lots to do but lots of fun...
* To ensure the grounds and maintenance of the property reflect the quality standard of the hotel by overseeing pro-active projects to continually refresh and improve.
* To comply with all statutory testing requirements, including boilers, emergency lighting, and fire extinguishers.
* Responsible for the ongoing update and management of the property online health and safety portal Shields, ensuring all actions are up to date and relevant to eliminate risk of any health and safety breaches.
* Act as liaison between the hotel and outside contractors or technical services on major projects and ensure compliance with the house rules.
* Manage the team to ensure 7-day coverage, 365 days a year, to carry out projects and regular equipment checks and preventive maintenance.
* To carry out Duty Management shifts and ensure the Crisis/DM Manual is up-to-date with emergency contacts and procedures.
The Ideal Candidate
Are you right for us?
We are looking for a Technical Services Manager to have the below...
* Experience in managing a team.
* Experience of maintaining a quality hotel/establishment.
* NEBOSH Diploma or a similar recognised by IOSH.
* Excellent spoken and written English.
* Demonstrate initiative and be a flexible self-starter, working with minimal direction.
* Excellent working knowledge of Health and Safety and Fire Regulations.
* A skill-based qualification such as Plumbing, Carpentry, etc.
* Ability to deal with a wide range of basic maintenance repairs.
* Good proven organisation and planning skills gained through previous experience.
* Personable and hands-on.
* Good working knowledge of Microsoft Office.
* Good literacy and numeracy skills.
Package Description
And now for the good stuff
Hospitality is all about looking after people and we are committed to our people. We work hard to ensure you can enjoy your job and are well rewarded. As well as excellent training, development and progression opportunities, other benefits include:
* Competitive salary, benefits, and we pay above the Real Living Wage.
* 29 days holiday (increasing with length of service)
* We operate a discretionary service charge system.
* 50% Discount on food and beverage across all Exclusive properties.
* Really big discounts of room nights across all Exclusive properties.
* PERKZ discount scheme & Online guides such as Exercise, Wellbeing, and Finance.
* Meals on duty provided for free.
* Recognition and rewards scheme.
* Access to our learning platform including great training and development programs.
* B Corp accredited and commitment to improving our People, Product, and Planet.
* Cycle to work scheme.
About the Company
Are we right for you?
We expect a lot but well give a lot to get the right people. There are 4 main things we look for
1. We want people with bags of character. We dont want you to hide your personality when youre at work, we want you to feel comfortable, to be who you are.
2. We want people people. Youve got to like being around others, smiling and chatting because you like people, not because someone told you to smile and chat.
3. We need extra milers. So if you think the job description is all you have to do, then were not for you.
4. You have to put your heart into it. When you tell a guest youre happy to help, you have to mean it.