Job Title: 3rd Line Infrastructure
Location: Milton Keynes (3 days a week onsite)
Salary: Up to £40,000 per annum
Employment Type: Full-Time
Sector: Solicitors
I have partnered with a growing Solicitors based in Milton Keynes. They are seeking a highly skilled and experienced 3rd Line Infrastructure Engineer to join their dynamic team. As a 3rd Line Engineer you will play a critical role in delivering advanced IT support, managing complex infrastructure projects, and providing technical leadership. This role requires a proactive individual with excellent problem-solving skills and the ability to thrive in a fast-paced, client-focused environment.
Key Responsibilities:
Advanced Technical Support:
* Provide 3rd-line support for escalated issues from the 1st and 2nd-line teams.
* Troubleshoot and resolve complex hardware, software, and network issues.
* Serve as an escalation point for critical incidents, ensuring timely resolution and minimal downtime.
Infrastructure Management:
* Design, implement, and maintain on-premises and cloud-based infrastructure solutions (e.g., Azure, AWS).
* Proactively monitor and optimize performance, availability, and security of client systems.
* Ensure high availability and business continuity for client environments.
Project Delivery:
* Lead and participate in the planning and execution of IT infrastructure projects, including migrations, upgrades, and deployments.
* Collaborate with clients and int...