Hello Brighton!
Our GuestHouse family is growing!
Due to increased demand, we are now looking to recruit a superstar Reservations Coordinator to join our Central
Reservation team based in the bustling Lanes area of Brighton.
Offering
seriously comfortable bedrooms, curious details, and genuinely welcoming, happy
people. This is a
great role for someone to really get their teeth into.
The Job
The role of Reservations
Coordinator maximises revenue and guest experience through great pre stay
communication, ensuring that our guests reservation details provide the team
with everything they need to make sure the guests have a perfect stay! The role includes (but not
limited to):
* Dealing
with reservations (bedrooms, restaurant and spa) queries via email or on
the phone
* Answering
incoming telephone calls
* Providing
rates for enquiries (single and group reservations)
* Working
closely with our Front of House Managers and General Managers to agree
corporate rates and communicating guest requests
* Effective
allocation of guest bedrooms, by understanding the guests needs/requests
* Support
our Head Office Finance team, by ensuring all accounts are paid on time
Please note, this is a full-time role (40
hours) which will include working weekends on a shift rota basis (minimum of
one full weekend per month).
The Perks
Some of the perks you get when working with us include (but are not
limited to!):
-
An extra holiday day for your birthday
-
All breaks are paid
-
-Our team have their own team room- with their own pantry full of food, to use whenever they like.
Grab a snack!
-
-You can stay/dine with your family and friends in any of our hotels/restaurants
at a great discount.
-
Access to an industry leading Employee Assistance Programme and
support.
-
We will invest
in you and the training you want to get ahead. Want to learn about daily
operations? Expand your commercial acumen? Or simply increasing your knowledge
on health and safety? Let us know and we will ensure you learn the skills you
need to progress your career.
So what does it take to be work here? You must want to be the best at
what you do. Be proud of doing things the right way, even when no one is
looking. In other words, be:
* Hard
working and driven
* Have a GENUINE passion for hospitality and
looking after people
* Must
have hotel reception or
reservations experience, using Opera PMS
* Be
Genuine and a real team player - That one is a non-negotiable!
* Be
flexible: able to support with 7 Day cover. Our
operational hours are as follows (with each shift being 8 hours).
o Monday – Friday 8am – 6.00pm
o Saturday - Sunday 9.00am – 5.30pm
If this sounds like you
And you like the sound of this awesome job - please reach out. We would
love to meet you and tell you more about our exciting plans.
Start date: ASAP
Contract type: Permanent
Salary: £25,000 per annum (plus sales/incentive bonus) – this will increase in
April!
Hours: 40 hours a week.