The Valuation Office Agency (VOA) are the public sector’s property valuation experts and advisers with a vision to be a world-leading provider of public sector valuations. Our work is vital to the collection of over £60 billion of revenue which goes back into communities, touching every citizen and every business across England and Wales.
We champion the values of professionalism, integrity, respect and innovation. We are committed to providing a collaborative and supportive working environment that encourages every colleague to contribute, grow and excel together. With opportunities to drive your own development and growth, we empower our colleagues to succeed by ensuring support at every step of their career journey.
Market Information Team Caseworker - Customer Service Centre – Role Overview
Do you have a passion for public and customer services and want to make a difference? If so we would like to hear from you. We are currently hiring a Market Information Team, Civil Penalties and BA Occupier List Caseworker to provide support to the Market Information Team (MIT) within our Customer Service Centre (CSC).
The CSC sits at the heart of our operations here in the Valuation Office Agency. The successful candidate will provide the necessary support functions to be undertaken within the Civil Penalty Recovery Unit of the Market Information Team, maintain the Billing Authority Occupier Lists and to undertake the necessary actions to issue Rent and Lease Details through Automation.
For an insight into working for The Customer service Centre within the VOA, please click on the video link below.
Market Information Team Caseworker - Customer Service Centre – Key responsibilities
* Maintaining Billing Occupier Lists including all associated processes with mandating the lists
* Preparing, quality checking and transferring PowerBI reports to issue Rent and Lease Details through Automation.
* Undertaking Civil Penalty Recovery Unit (CPRU) Caseworker tasks, CPRU payment reconciliations & providing support to CPRU teams.
* Preparing and presenting MIT cases for Valuation Tribunal.
* Preparing and submitting MIT County Court papers.
* Maintain Dashboards for work streams updating daily with the performance of the team.
* Using guidance and legislation reply to complex requests for information, utilising letter templates.
* Using knowledge and experience to answer complex queries that fall outside of framework and having awareness of the impact on wider policy/technical issues.
* Liaise with internal and external customers via email, telephone and in writing, building good relationships with stakeholders.
* Carry out searches and interrogation of all databases, casework validation, registration and data processing.
* Carry out a range of administrative tasks and support functions to assist management as requested.
* Monthly issue and collation of information for Senior Managers if requested.
* Maintain documents and archive historic information.
* Maintain guidance for work stream & ensure meets requirements of Data Security.