Join us and help deliver the exceptional, every day.
Salary: Competitive; company car provided
Contract: Permanent
Our values and behaviours
Job Objectives And Responsibilities
Our vision and values are built on the simple premise of ‘The exceptional, every day'- our overarching commitment to both our customers and our colleagues. Our values set out how we all should behave at Mitie, what we should expect from our colleagues and what our customers can expect from us:
Ownership and responsibility for the tactical and operational delivery of the client's account.
Building Effective Teams
* Being the Front-line Management's key point of contact and ensuring the cleaning operations team strives for and exceeds expectations on service excellence through first class management, leadership, customer focus and measured feedback, training, and development.
Drive for Results
* To ensure that Mitie reacts efficiently and effectively in line with SLA and KPI's.
* Focused to deliver bottom line profit whilst maintaining integrity of the operation and client relationship.
* Drive to increase top line revenue and grow share of wallet through existing customers.
* Identify trade events to be at the forefront of innovation and industry knowledge.
Leadership Behaviours
* To line manage an operational team including Regional Managers, Site Managers, and subcontractors in delivery of the above.
* To take responsibility for client scope delivery, QHSE compliance, budgeting and payroll on all contractual elements.
* To drive a culture of high-quality customer excellence including:
o Leading by example.
o Smart and professional in appearance and manner.
o An excellent communicator, adaptable from front-line colleagues to senior client stakeholders.
o Client focused – seeking to resolve client problems through Mitie solutions.
o Thinking tactically and strategically about customer service delivery, not solely task focused.
o Driving a ‘fix it first time' culture.
* Embrace new systems and processes introduced by Mitie, acting as an ambassador to your team.
* Have a diplomatic approach to conflict resolution to both internal/ external stakeholders to deliver the best possible outcome.
Influencing and building effective relationships
* Foster and develop effective relationships with clients, local stakeholders, employees, and other Mitie colleagues.
* Co-ordinate direct and sub-contract labour for optimum performance and to meet contractual requirements and obligations, with optimum cost benefit to the business.
* Support with sales and retention work, adding value during the building of proposals to deliver the best value proposition.
Decision Making
* To ensure the Company Health & Safety policy is adhered to in line with the H&S Policy and requirements of the management system, including monitoring and review.
* To successfully deliver and profitably manage additional and existing planned and reactive work streams, with accountability for ensuring that billing requests are submitted in a timely manner.
* To assist with the development of the Mitie-client offering.
Key Competencies
* Tactical operational management experience and proven track record in FM/retail contracts.
* Evidence of working and reacting in a fast paced, challenging retail environment.
* Professional and management qualifications, or willingness to study towards.
* Strong and effective communications and leadership skills.
* In-depth understanding of budgetary and P&L responsibilities.
* Analytical thinker with demonstrated problem solving skills.
* Able to lead, motivate and manage diverse national team effectively.
* Client driven and customer focused.
* Professional integrity.
Our market-leading offering provides you with benefits that suit your lifestyle.
We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!
We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing at .
Since 1987, Mitie’s 68,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.
Join our Mitie Team.
Together our diversity makes us stronger.
* Apply Now
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