Company Description
Join the UK’s leading independent provider of voice, connectivity, mobile, phone systems and cloud services to keep Britain working.
We are constantly growing our teams, product offerings and customer base by working closely with all of the major networks and suppliers as well as through acquisition – so there’s always an exciting new opportunity to support UK businesses on the horizon.
Job Description
Salary: £25,000 - £30,000 DOE plus commission
Location: Nelson
Working Hours: Monday - Friday 8:30/9:00 - 17:00/17:30
The Account Manager will be joining an exciting newly formed team with the role’s main focus to drive net growth and increase product penetration into an existing base of customers. This will be achieved by offering an excellent customer experience, effectively managing a pipeline of opportunities and recording all data in Daisy Central.
You’ll drive positive engagement with customers, understanding their needs and presenting solutions from both a sales and certain service aspects. You will resign and retain your customer base and demonstrate a can do attitude to issue resolution and customer experience.
As part of this dynamic role, you may be offered the unique opportunity to move between teams and leverage your skills across various areas of the business.
Responsibilities:
* Increase product penetration across the existing business base of customers, via a high level of product knowledge across the Daisy product portfolio.
* Establish customers’ needs for new/additional products and services and engage with the appropriate specialist resource from within the Daisy team to meet the customers' needs.
* Resign and retain customers, managing opportunities based on CEDs and risk as well as reactive ops and transfer requests.
* Determine if the best course of action is to transact over the phone or send a Field Account Manager to visit a customer.
* Bring new customers into Daisy from customer referrals or your own network.
* Ensure your product knowledge is at a level that enables you to identify opportunities to improve customers’ effectiveness, efficiency, and reduce their operating costs.
* Identify customer issues and establish root causes and remedies to resolve.
* Work closely with support and specialists’ teams to provide high level service and recommendations for your customer base.
* Move between teams to support different business needs, ensuring consistent delivery of exceptional service and leveraging your expertise across various areas of the business.
Customer Service Responsibilities:
* Attempt to resolve common customer issues ‘live’ and on the first call.
* Raise a case with customer service for unresolved issues and ensure all relevant details are provided within DC.
* Ensure that the case has been resolved and communicate with the customer at all times.
* Contact customers once the case is closed to ensure their expectations have been met.
* Flag any customers at risk of cancelling to your manager for appropriate action.
Qualifications:
* Ability to demonstrate successful relationships and closed won sales with large customers.
* Extensive experience in Account Management.
* Clear understanding of the objectives of commercial businesses across multiple verticals.
* Demonstrated sales process knowledge.
* Comfortable demonstrating Daisy’s core products to commercial businesses at all senior levels.
* Ability to set personal development objectives.
* Utilizes CRM systems to build and manage pipeline effectively.
* Clear and articulate written and verbal communication.
* Understanding of Daisy’s product portfolio and the benefits it provides our customers.
* Customer-centric attitude.
* Proven ability to manage a base of existing customers with world-class account management.
Additional Information
What are the benefits of working at Daisy?
Our ethos is simple: the more you put in the more you get out.
We have been awarded a 2 Star accreditation by the Sunday Times Best Companies and voted as the UK's no.1 Telecoms company in 2023.
Here are some of the benefits that we offer:
* 25 days holidays, plus bank holidays, and an additional day for each year of service up to 30 days!
* Holiday purchase scheme.
* £500 referral scheme bonus.
* Professional development to help you achieve your personal goals.
* Eye care vouchers available and discounted Medicash membership.
* Sim deals for you and your family/friends.
* Access to discounts and savings at more than 1,200 retailers.
* An additional day off on your birthday or if you're getting married.
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