Job Description
**About Us:**
Explore Lashify at Selfridges, the revolutionary brand transforming the way you achieve professional-quality lashes at home. Lashify is renowned for its innovative lash extension system, designed to deliver salon-like results without the need for appointments. With a unique approach that focuses on comfort, customisation, and ease, Lashify allows users to create voluminous, long-lasting lashes that perfectly match their personal style.
The Lashify system features patented Gossamer® lashes, which are lightweight and flexible, mimicking the appearance of natural lashes for a seamless blend. Combined with the Lashify Control Kit, users can apply these extensions in the comfort of their home, achieving anything from a subtle enhancement to dramatic volume. The Lashify bonders and sealers ensure the lashes stay in place for days, providing a hassle-free solution for those looking for an effortless, yet polished, look.
Selfridges offers a curated selection of Lashify products, perfect for beauty enthusiasts looking to elevate their lash game. Whether you’re new to the world of lash extensions or a seasoned pro, Lashify’s cutting-edge system provides everything you need for flawless, customizable results, all with the convenience of at-home application. Discover Lashify and experience a new level of lash luxury.
Position and Title.
This is an exempt employee position with the title of Selfridges x Lashify Business Associate. This is a full-time position, reporting to the Business Manager.
Position Overview.
The Lashify x Selfridges Beauty Associate is responsible for providing exceptional customer service, promoting our innovative lash products, and contributing to the overall success of our retail operations.
Key Responsibilities.
* Customer Engagement: Greet and assist customers in a friendly and professional manner. Understand their needs and recommend appropriate Lashify products and services based on individual preferences.
* Product Knowledge: Develop a deep understanding of Lashify's product line, including lash extensions, adhesives, removers, and accessories. Stay updated on new product launches, features, and benefits.
* Sales and Upselling: Drive sales by effectively showcasing Lashify products and explaining their unique features. Utilize upselling techniques to increase average transaction value and meet sales targets.
* Appointment Coordination: Assist customers in booking lash application appointments and coordinating schedules with our lash technicians. Ensure a seamless booking process and excellent customer experience.
* Inventory Management: Monitor inventory levels, conduct regular stock checks, and replenish products as needed. Maintain organized and visually appealing product displays to attract customers and promote sales.
* Payment Processing: Handle transactions accurately and efficiently using POS systems. Accept various forms of payment, including cash, credit/debit cards, and digital wallets, while adhering to security and privacy standards.
* Cleanliness and Hygiene: Maintain a clean and hygienic retail environment at all times. Follow proper sanitation protocols for lash products, tools, and workstations to ensure customer safety and satisfaction.
* Promotions and Events: Assist in implementing promotional activities, sales campaigns, and special events to drive customer engagement and boost sales. Collaborate with the marketing team to execute marketing strategies effectively.
* Education and Training: Stay updated on industry trends, lash care techniques, and product innovations. Attend training sessions, workshops, and product demonstrations to enhance product knowledge and customer service skills.
**Key Skills & Qualifications:**
* Proven experience in a similar role within the beauty industry, preferably within a luxury or premium retail environment.
* Strong understanding of the beauty market, particularly in the lash category.
* Experience with makeup applications and/ or aesthetic treatments in an upscale retail environment.
* Exceptional sales and customer service skills with a track record of meeting or exceeding sales targets.
* Excellent communication, negotiation, and interpersonal skills.
* A passion for beauty and a keen eye for detail.
Working Conditions
This position requires standing for extended periods, walking, and occasionally lifting merchandise. To meet the business's needs, the role may involve working long hours, including evenings, weekends, and holidays.
Start Date.
Anticipated start date will be Saturday, March 15, 2025.
Compensation.
Starting salary will be £25,000 per year, payable on a monthly basis, in accordance with our standard payroll procedures. This salary is subject to deductions for taxes and other withholdings as required by law.
In addition, this team member is eligible for commission based on Lashify’s commission structure. Please see the attachment for details.
**How to Apply:**
If you are a self-starter with a passion for beauty and a proven track record in sales, we would love to hear from you. Please apply through LinkedIn and include your CV and a cover letter detailing your relevant experience and why you would be the perfect fit for this role.
LASHIFY Commission and Bonus Policy
I. Overview
This policy outlines the commission and bonus structure for Business Associates, Assistant Managers, and Business Managers at LASHIFY. It is designed to incentivize performance and align compensation with individual and store-wide achievements.
II. Commission Structure for Business Associates (PT/FT)
1. Base Salary
* Sales Associates and Keyholders will receive a competitive base salary, which may be an hourly wage or a fixed salary, to ensure financial stability.
1. Tiered Commission Rates
* Sales up to £4,000: 5% commission
* Sales between £4,001 and £9,000: 7% commission
* Sales exceeding £9,000: 10% commission
* III. Bonus Structure for Business Managers & Assistant Managers
1. Performance-Based Bonuses
o Sales Goals: Monthly or quarterly sales targets will be set. Both the Manager and Assistant Manager are eligible for a bonus if these goals are met or exceeded.
o Example: If the monthly sales goal is £20,000 and actual sales are £22,000, a bonus will be awarded.
o Bonus Amounts:
o Business Manager: £910 bonus for achieving the sales target.
o Assistant Manager: £455 bonus for achieving the sales target.
* V. Commission Payout Schedule and Calculation:
o Payout Timing: Commission payouts will be issued 30 days after the end of each month.
o Sales Calculation: Commissions will be calculated based on net sales, which are the total sales minus any discounts and returns.
o Returns and Adjustments: Only returns processed up to one week prior to the payout date will be deducted from the total sales. Returns occurring after this period will be applied to the following month’s commission calculation.
o Payment Method: Commissions will be paid via the same method as the employee's regular salary or as otherwise specified by company policy.
o Discrepancies and Disputes: Any discrepancies or disputes regarding commission calculations must be reported within 10 days of the payout date. The company will review and address such concerns promptly.
* VI. Implementation and Communication
1. Clear Communication
o Ensure all team members understand the commission and bonus calculations and the performance metrics required to earn them.
1. Regular Reviews
o Regularly review and adjust the commission and bonus structure to ensure it remains fair, motivating, and aligned with performance.
1. Documentation
o Provide a written document outlining the commission and bonus structure to prevent misunderstandings and ensure transparency.
* VII. Objective
This policy aims to enhance motivation and reward performance by linking compensation directly to individual contributions and store-wide success.
Commission Policy Terms and Conditions
Terms Subject to Change: The commission structure and related terms outlined in this policy are subject to change at the discretion of the company. Any modifications to the commission plan will be communicated to employees in writing, and updated details will be provided in a timely manner. Employees are encouraged to review the policy regularly to stay informed of any changes.