Do you love Hotel stays? Are you motivated by delivering high standards of service and memorable experiences?
De Vere Cotswold Waterpark Hotel is recruiting for a Reservations Supervisor to join the team on a full-time basis.
As a Reservations Supervisor, you will assist with our guests' booking experience, leading by example to help support and guide your colleagues working in the department to maximise revenue opportunities. You will respond to enquiries and help to secure guest bookings by providing exceptional service over the telephone and via email. You will input all reservations into our booking system, ensuring everything is recorded accurately and helping to upsell additional items for our guests to enjoy during their stay.
In return, the role offers £26,070 per year with excellent benefits.
Your skills and experience:
* You have experience in a similar role, ideally from within the hospitality or tourism industry.
* You have excellent verbal and written communication skills to positively respond to all guest enquiries.
* You have the ability to upsell through an intuitive approach, making recommendations to enhance the guests' stay and generate additional revenue, whether it be a spa treatment or dinner reservation.
* Your eye for detail ensures every detail is considered and information is accurately recorded on our booking systems.
* Most of all, you have a warm, friendly, and genuine approach to positively represent De Vere and ensure everyone feels welcome.
The Pay & Benefits:
At De Vere, we pay attention to the thoughtful details that inspire the loyalty of our permanent colleagues. That’s why we are proud to offer the following benefits for the role of Reservations Supervisor:
* £26,070 per year.
* Free meals on duty in our colleague dining facilities.
* Complimentary use of the Leisure Club facilities, saving you money on costly gym memberships.
* An extra paid day off for your birthday, along with a £20 love to shop voucher.
* An annual complimentary 2-night stay with dinner in a De Vere property of your choice, plus additional monetary rewards for reaching long service milestones.
* Exclusive perks with our £50 colleague rates for overnight stays at De Vere properties, accompanied by a fantastic 50% discount on Food & Beverage.
* 31 days holiday each year (increasing annually up to 33 days).
* Venue closure over the Christmas period allowing you time off to enjoy the festive season.
* Access to our Exclusively Yours Benefits portal, unlocking hundreds of discounts on retail, travel, and leisure activities.
* Excellent career progression opportunities, including access to our Apprenticeship programmes and study support.
* Employee Assistance Programme, Hospitality Action, providing 24/7 health and wellbeing support, including free counselling.
* Wagestream, our financial wellbeing platform, granting you instant access to your pay when you need it.
* Monthly colleague recognition programme, You Are De Vere, culminating in an exciting annual colleague recognition event.
* Regular team appreciation events, including memorable Christmas and Summer parties.
* Company Life Assurance scheme, ensuring financial security for your loved ones.
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