Location: Stratford, Riverside East
Check below to see if you have what is needed for this opportunity, and if so, make an application asap.
Reports to: General Manager
Rate - £14/hr (casual - 20hrs/week)
Join our dynamic team at Riverside East, a venue with great food, delicious coffee and unforgettable events! We are seeking a creative and passionate Socials Intern & Admin assistant to help elevate our online presence and share our exciting, multi-functional venue within our community and beyond.
If you love creating eye-catching content and are eager to grow our brand whilst also investing your time in assisting a team with all thing's admin, get in touch!
Riverside East
Based in the heart of the iconic Olympic Park, Riverside East is multi functioning F&B space, comprising of the large outside courtyard area which hosts a range of events from West Ham fan zones to Sunday markets all year round with innovation and a wide range of entertainment.
The space inside features a 2-storey café / restaurant space with the ground floor serving an all-day menu throughout the week and our highly popular Sunday Roasts! We see varied passing trade from dog walkers, runners and students with grab-and-go options and a small but inspiring seated weekend brunch menu. Upstairs features a stunning internal space with a large roof Terrace overlooking the area, this space is exceptional for large events and has recently been busy with Christmas parties, large sit-down banqueting lunches and even more events to come!
Being both a food and drink led venue with programmed entertainment across both indoor and outdoor spaces, this is a great spot for families, students and sports fans, whilst also being a place for the community and a destination for foodies and coffee lovers. It features a large screen where live sport can be watched and host fans before attending events at the Olympic Stadium, West Ham stadium, ABBA arena and other local attractions.
Key Responsibilities
Social Media Content -
* Develop and execute a social media content calendar for platforms such as Instagram, Facebook, and Twitter to increase brand awareness and engagement.
* Create engaging, visually appealing content for social media, including posts, stories, videos, and reels, in line with the restaurant and events venue's brand voice.
* Monitor social media channels for customer feedback, reviews, and enquiries, responding promptly and professionally.
* Track social media engagement, providing regular reports to the internal team, and suggest areas for improvement.
* Manage and respond to reviews on platforms such as Google Reviews, OpenTable, TripAdvisor, and social media, ensuring that customers feel heard and valued.
Website Updates –
* Regularly update the restaurant and events venue website with current event information, promotions, and any menu or service changes.
* Ensure the website is mobile-friendly and user-friendly, ensuring visitors have a positive browsing experience.
* Create eye-catching content to promote upcoming events on the website to increase visibility and attract bookings.
* Work closely with the internal team to ensure that all visual content is aligned with the restaurant and events venue’s brand guidelines.
* Assist in designing promotional materials for both digital and print use, such as posters, brochures, and menus.
Admin –
* Assist with the processing of invoices for clients, vendors, and event booking payments, ensuring accuracy and timely delivery.
* Manage and track purchase orders (POs) for supplies and services, liaising with vendors and suppliers to ensure timely deliveries and correct pricing.
* Maintain accurate and up-to-date records of financial transactions, including invoices, receipts, and payments.
* Assisting the internal management team with any admin queries.
Skills and Experience
* Minimum of 1-2 years in an administrative or marketing support role, preferably in the restaurant, hospitality, or events industry.
* Excellent communication, organisational, and multitasking skills.
* Strong attention to detail and a creative eye for design.
* Proficiency in social media platforms (Instagram, Facebook, TikTok, X, LinkedIn), and content creation tools.
* Experience with invoicing, POs, and record-keeping.
* Familiarity with Microsoft Office Suite (Excel, Word, PowerPoint) or similar office software.
* Ability to manage multiple tasks and deadlines, prioritising workloads effectively.
* Ability to create engaging social media content, and design visually appealing promotional materials.