JLL empowers you to shape a brighter way.
Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world-class services, advisory, and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers, and find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades, or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
Role Purpose
The purpose of the Destination Host is to create an incredible place for people to visit our client site, The Oracle Shopping Destination. We expect the Destination Host to have a deep understanding of their occupiers, customers, and stakeholders and to build meaningful relationships. The Destination Host will work as part of the Occupier and Customer team to create a community environment for everyone working in the shopping centre and embed The Oracle in the Reading community as the place to be.
This role is to support the shopping centre across all trading days and peak opening times.
Core Responsibilities
* Curate an inclusive community within the destination that is inviting and exciting for everyone working and visiting the shopping centre.
* Liaise and work with the security, cleaning, and maintenance teams to ensure any issues are flagged and followed through to resolution.
* Be mobile, highly visible, and build relationships with the occupier brands and businesses, as well as visitors.
* Obtain feedback from the occupiers and visitors for reporting purposes to improve the experience of all stakeholders.
* Build and share knowledge between occupiers, creating a community atmosphere.
* Be the main point of contact and support for occupants of the shopping destination.
* Be security conscious; be familiar with the shopping destination's security processes and have confidence in raising concerns when things do not look right.
* Be reliable, flexible, honest, and a strong advocate for the destination, ensuring consistent service.
* Be accountable in daily interactions with stakeholders and responsibilities, with the ability to use initiative and be self-led.
* Support in overseeing events on the day, including problem-solving and welcoming guests.
* Communicate with the Occupier and Customer Manager and Marketing team to ensure effective communication for destination events and marketing activity.
* Support the Occupier and Customer Manager and Marketing team with identifying event opportunities and generating interest.
* Build relationships with local charity and community groups.
* Provide general administrative support to the destination Management team.
* Collate data and ensure accuracy while working to deadlines.
Required Skills
* A strong communicator with interpersonal skills.
* Strong verbal and written communication skills.
* Cold outreach experience is a plus.
* Exceptional organization, time management, and prioritization skills.
* Demonstrate integrity, dependability, responsibility, accountability, self-awareness, work ethic, and empathy.
* A real specialist in retail or hospitality, having a passion and understanding of a commercial or retail space.
* Ideally, have an understanding of well-being programmes.
* Experience in an event environment would be beneficial.
* A passion for customer experience.
* Project management and business operations experience preferable.
* Innovative thinking and the ability to find new ways of working.
* Work efficiently and learn new systems and software.
* Be ambitious and commercially minded.
Location: On-site – Reading, GBR
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