Principal Duties and Responsibilities: Responsible for carrying out pre-tenancy interviews and financial capability assessments to identify vulnerable customers who require support. Provide a Physiologically Informed Environment for our customers Responsible for completing needs assessment and risk assessments with our customers. Ensure systems data (Orchard and In form) is accurate to ensure recording and reporting is robust. Facilitating meetings for our customers and completing follow up actions including circulating minutes. Ensure service charges are collected and documented on our data system (Orchard). Ensure repairs are logged within our repairs system (service connect) and appointments are scheduled. Advise and assist residents with tenancy/benefit related issues including assisting with benefit claims. Ensuring residents are able to understand tenancy issues, their rights and responsibilities. Reporting of Key performance Indicators to the specialist housing manager including weekly voids and arrears figures. Collecting customers satisfaction feedback and reporting findings to the senior management team. Promoting independence with all customers. Ensure the scheme is clean and tidy and up to health and safety standards, Completing Health and Safety checks in line with Health and Safety requirements Teamwork and external agency relationships: Liaison with Internal colleagues to arrange repairs and monitor of the quality. Liaising with external agencies regarding referrals and move in of customers Work in conjunction with other agencies to provide practical support on health, education, employment, and other advice to enable customer to maintain their tenancy. Actively participate in external and internal meetings with partners and colleagues. Barker Ross Group values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business. ADZN1_UKTJ