Are you passionate about optimising processes and driving improvements across systems? We’re seeking a skilled Senior Business Analyst to join a leading infrastructure and civil engineering company in New Zealand. This role is perfect for someone experienced in service delivery, process optimisation, and governance, who thrives in a collaborative environment. If you want to make an impact by refining processes and systems within a company committed to sustainability and innovation, we want to hear from you!
Key Responsibilities:
Service Improvement
* Collate and document service delivery requirements through detailed user stories.
* Identify functional overlaps between systems and work with stakeholders to determine the most effective solutions.
* Create clear and concise documentation to outline the identified requirements and solutions.
Governance
* Translate business requirements into effective, streamlined processes.
* Develop and maintain detailed procedures and checklists to ensure governance standards are met.
Process Consolidation
* Collaborate with stakeholders to identify current process gaps and differences across all divisions (from pre-tender to mobilisation).
* Work on process consolidation initiatives and identify opportunities for improvement.
* Update and streamline existing processes, and design new process models to improve overall efficiency.
Testing
* Verify test cases against documented requirements and support the collation of test results.
* Assist with re-litigation of requirements prior to retesting to ensure system readiness.
Skills & Experience:
* Proven experience in process improvement and service delivery roles.
* Strong ability to identify and solve system and process inefficiencies.
* Expertise in creating user stories, documentation, procedures, and process models.
* Comfortable liaising with stakeholders to gather information and drive change.
* Familiarity with system testing and test case verification is a plus.
Why Join:
This is a fantastic opportunity to make a real difference in the way we operate. If you have a passion for driving service improvement, governance, and process optimisation, we'd love to have you on board. Apply today and be part of a team dedicated to continuous improvement!
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