Are you ready to lead and deliver impactful Customer Engagement solutions while keeping a firm hand on strategic and operational excellence? I'm looking for a dynamic Head of CE to join my client's team and steer the ship with confidence and expertise.
Qualifications, skills, and all relevant experience needed for this role can be found in the full description below.
What You’ll Be Doing
* Strategic Leadership: Take charge of shaping the CE practice, driving forward-thinking strategies that deliver measurable value for our clients.
* P&L Accountability: Own profit and loss responsibility for the CE division, ensuring financial health and performance.
* Operational Delivery: Be hands-on with project delivery, balancing strategic oversight with practical execution. You’ll lead by example, ensuring every project is delivered on time, on budget, and to the highest standard.
* Client Engagement: Build and maintain strong client relationships, positioning yourself as a trusted advisor and partner.
* Team Leadership: Inspire and mentor a team of talented professionals, fostering a culture of collaboration, innovation, and excellence.
What They’re Looking For
* Proven Experience: A strong background in Customer Engagement or related fields, with hands-on delivery experience and a track record of success in similar leadership roles.
* P&L Expertise: A solid grasp of managing profit and loss accounts, with the ability to make data-driven decisions to drive business growth.
* Strategic Thinking: The ability to set a clear vision, anticipate challenges, and adapt to evolving market demands.
* Operational Know-How: Experience delivering complex projects and ensuring operational excellence across teams.
* Leadership Skills: A collaborative leader who can inspire, mentor, and drive results in a fast-paced environment.
Why Join?
* Innovative Environment: Work on cutting-edge projects that challenge the status quo.
* Career Growth: Enjoy opportunities for professional development and advancement.
* Team Culture: Be part of a supportive and forward-thinking team that values your contributions.
Ready to take the next step in your career? Apply now to become Head of CE and make a real impact.