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Job description
We have an exciting opportunity to cover the role of Assistant Manager within the IG Operations and Partnership Team.
The Independence Group Operations Team provides excellent customer service to all our members on a day-to-day basis by gaining knowledge and understanding of their business models to build good working relationships and rapport.
We deliver exceptional customer service by following our SMILE values, ensuring we go the extra mile by providing the member with the support required, using our knowledge, experience, and skills.
Within the team, we deal with a variety of queries from the members and administrative duties.
We work closely with our internal teams to resolve any issues our Independence Group members have brought to our attention, supporting the member to achieve the best outcome for everyone involved.
Due to the variation of queries, there is always something new to learn, making this position an exciting opportunity. We encourage self-development within the team for progression and to achieve your career goals.
Skills and Qualities
* Excellent communication skills (spoken and written)
* Excellent leadership skills
* Professional and confident in dealing with independent business owners and colleagues
* Excellent organizational skills
* Strong attention to detail
* Problem-solving abilities
* Good knowledge of Excel and Word (desirable, not essential)
* Good team player
* Previous experience managing a team (desirable, not essential)
Qualifications
* GCSE grade 4 or above in English Language and English Literature
Specific Duties:
* Assisting with the effective day-to-day operation of the team
* Supervising, coaching, and developing the team
* Leading by example in achieving individual targets and objectives
* Assisting the operations manager to achieve maximum staff productivity while maintaining staff motivation
* Performing administrative duties effectively
* Providing day-to-day support and relationship management of Independence Group members
* Researching and resolving queries from Independence Group members by involving necessary departments
* Assisting Internal Audit and Independence Group Finance with the month-end process of Management Services
* Assisting members with training requirements, i.e., on our internal reporting systems
* Speaking with potential new Independence Group members
General
* Undertaking any other duties that may fall into the job criteria
* This job description is not intended as an exhaustive list of all duties and responsibilities of the post but simply reflects the key areas involved
About Us
As the UK's largest independent travel agency, Hays Travel specializes in providing good value, quality holidays alongside excellent customer service. We work with all leading suppliers and can package holidays that include hotels, flights, cruises, tours, attraction tickets, and more. We have over 470 branches throughout the UK, and our Head Office, based in Sunderland, is home to tour operator teams, finance, marketing, HR, IT, and more. We have been operating for over 40 years and continue to grow each year.
Our values
Our SMILE values are embedded in our company culture and ensure our teams work together effectively:
* Supportive
* Motivational
* Innovative
* Loyal
* Excellent
What it's like to work for us?
Whichever location or department you work in, our people are always at the heart of everything we do. We offer a range of training programs to help you progress personally and professionally, as we know the benefits of promoting and rewarding our hardworking colleagues are extremely important.
It's not all about work; we're very sociable, and there are always lots of team nights out and company parties. Plus, there are opportunities to travel abroad on educational trips, and you can also take advantage of our colleague discount when booking your own holidays.
Hays Travel is committed to safeguarding and promoting the welfare of all colleagues. As an accredited employer provider of apprenticeships, we undertake basic checks through the Disclosure and Barring Service (DBS) to ensure the safety of our apprentices for relevant roles.
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