Job Description
Exciting opportunities available for a center in White Marsh/Middle River area. Great culture, lots of openings!
You will be responsible for helping customers by providing product and service information and resolving issues.
Responsibilities:
* Handle customer inquiries and complaints
* Provide information about the products and services
* Troubleshoot and resolve product issues and concerns
* Document and update customer records based on interactions
* Develop and maintain a knowledge base of the evolving products and services
Qualifications:
* Previous experience in customer service, call centers, or other related fields
* Ability to build rapport with clients
* Ability to prioritize and multitask
* Positive and professional demeanor
* Excellent written and verbal communication skills
Note: Bi-lingual is a plus but not required.
Company Description: Mary Kraft HR was founded in 1989 by Maryland Mary Kraft and has since partnered with industry-leading companies in healthcare, financial, commercial, insurance, and service industry. As of February 2022, we celebrated 33 years as a small but mighty family-owned business. We are also proud to announce that for the last 5 consecutive years we have received Best in Staffing’s Client and Talent Diamond Awards. We’re here to make sure you get placed in a job that suits your needs and skills and offers the resources you need to advance your career. We offer medical, dental, vision, and 401K.
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