Job Title: Team Leader - Customer Service
Location: Kings Cross, London
Contract Details: Full time, Permanent
Hours: 8.30am - 4.30pm and 4pm on Fridays!
Benefits & Perks:
💼 Competitive Salary: £33,000 - £36,000 per annum
🏥 Private Medical Cover from day one
💰 Income Protection Cover: 75% of annual salary
🛡️ Life Assurance: 4 times your annual salary
🚆 Subsidised Travel up to Zone 6
🌴 24 days of annual leave
📈 Generous pension contribution (10%) after 3 months
⏰ Early finishes on Fridays!About Our Client:
Join a leading organisation in the insurance industry, committed to providing top-notch customer service and innovative solutions.
About The Job:
Are you a natural leader with a passion for customer service? As the Team Leader for our client, you'll oversee a dynamic team of customer service representatives in Camden, London. Your mission? To ensure exceptional service and resolve escalated customer issues efficiently.
Key Responsibilities:
Lead and inspire a team of 3 individuals handling insurance queries and claims
Set performance targets and monitor key metrics 📊
Provide coaching and training for continuous improvement
Ensure compliance with company policies and regulations ✅
Identify opportunities for process enhancementsEssential (Knowledge, skills, qualifications, experience):
Strong leadership and communication skills
Problem...