Our Harrogate based client is looking to recruit a Service Scheduler on a full time, permanent basis.
You will be responsible for the management of Service Engineers’ diaries, scheduling pre-planned maintenance, return repair works and emergency call outs. You will report to the Senior Service Account Manager. The ideal candidate will also possess:
* Excellent interpersonal and communication skills
* Excellent telephone manner
* Effective organisation skills
* Experience of working collaboratively in a team environment
Main responsibilities:
* Review historical Job Cards to accurately calculate number of assets for test and amount of time required to complete works.
* Check asset previous test dates to ensure current due date is accurate, ensuring customers remain compliant with Legislation.
* Schedule Pre-Planned Maintenance (PPM) works in an effective manner to maximise use of available working time and reduce travel times.
* Allow diary availability to accommodate pending repair jobs and emergency call outs.
* Utilise Vehicle tracking software and Scheduling software to confirm accurate travel and working times for previous day’s Engineer work.
* Check in with Field Service Engineers to confirm diaries and communicate any concerns regarding timings/travel.
* Communicate with Service Account Managers to update dates for repairs works, so they can communicate with their customers.
* Look for work that can be pulled forward in the event of unexpected Engineer diary availability.
Knowledge:
* Knowledge of LOLER 1998
* Knowledge of PUWER 1998
* Purpose and importance of KPIs and Service Level Agreements
Experience:
* Previous experience in logistics / scheduling or related field
* Working to legal/compliance regulations
* Proven evidence of achieving Service Level Agreements
Occupational Skills
* Geographical Knowledge - Knowledge of UK Locations and transport networks, travel distances/times.
* Decision Making/Problem Solving Skills - Ability to make effective decisions and sound professional judgements and to be accountable for those decisions and judgements.
* Calm under Pressure - Effectively copes with conflicting and complex demands. Able to achieve objectives despite complex setbacks and challenges.
* Communication Skills - Ability to communicate and build relationships with various stakeholders across the business.
Hours of work Monday to Friday 9.00am to 5.00pm. Salary £25,000 pa