Job Title: Customer Coordinator Location: Rochdale Working Hours: Monday to Friday, 9:00 AM - 5:30 PM Salary: £12.21 per hour We are seeking an organised and dedicated Customer Coordinator for our client, based in Rochdale. This office-based role is focused on processing sales orders, arranging transport, and managing shipping/export documentation for UK and European customers. The primary goal is to ensure exceptional service and customer satisfaction at every stage of the sales process. Key Responsibilities: Order Management: Process UK, European, and export orders, providing support throughout the sales cycle. Documentation Preparation: Prepare essential paperwork, including bills of lading, commercial invoices, and shipping/export documents. Customer Communication: Keep customers informed regarding their orders and proactively address any delays or concerns. Collaboration: Liaise with Operations and Despatch Teams to arrange collection and shipment of orders. Financial Processes: Process proforma invoices and transactions involving Letters of Credit. Handle credit applications and assist the Accounts department in setting up new customer accounts. Account Resolution: Work with the Accounts department to resolve issues with customer accounts that are on hold. Database Maintenance: Ensure the CRM system is updated with accurate customer and company information, including pricing certification and GDPR compliance. Complaint Management: Log and report any non-conformance or transit damages. Record customer complaints in Qpulse for review. Team Support: Provide desk cover for the Customer Service team, including telephonist and reception duties. Sales Coordination: Offer effective communication and support to Territory Managers. Customer Queries: Handle customer enquiries efficiently, delivering a high standard of service. Qualifications & Skills: Strong organisational skills with attention to detail. Excellent communication and interpersonal abilities. Proficient in CRM systems and Microsoft Office Suite. Previous experience in order processing, logistics, or customer service is advantageous. Benefits: Opportunity to work within a dynamic and supportive team environment. Temp to Perm position On site parking Please apply if interested.