Main Purpose of Job Role:
Reporting to the Directors and line managed by the Manufacturing Engineer, you will be responsible for helping to achieve the company’s sales turnover, on time delivery and profit targets by:
Ensuring that jobs are packed/despatched, cost effectively and delivered on time in accordance to customer build specification and quality requirements.
Main Duties:
• Carry out daily functions to ensure smooth running of the despatch department
• Pack outgoing deliveries, preparing delivery notes, checking and verifying products.
• Ensure that finished product is well packaged, labelled and delivered according to the agreed delivery date.
• Process completed job cards ensuring all parts bookings are accurate and putting additional parts into stock.
• Arranging transportation for incoming/outgoing product with external couriers as required in a cost effective manner
• Entering and printing of subcontract purchase orders and coordination of subcontract activities directly with suppliers
• Packing and dispatch of completed orders
• Kitting of Final Assemblies prior to despatch
• Finishing Inspection/Cleaning up components/Assembly
• Ensure incoming product is processed and managed appropriately according to company procedure ie booking in and inspection of parts
• Ensure that any materials that are late or holding up production for whatever reason are chased and followed up until received.
• Ensure subcontract processes are received back and that suppliers are chased if late
• Respond to any customers questions on deliveries or delivered items.
• Offer flexible and helpful customer service to maintain a high level of customer satisfaction and repeat business.
• Answer company telephone calls
• Follow all safety regulations and precautions including risk assessments
• Wear all required and necessary Personal Protective Equipment.
Personal Skills:
• Computer literate to include the use of Microsoft Excel and Outlook, and using courier software / web-based applications.
• Able to select the most appropriate communication method depending on the situation (face to face, phone call, email etc.)
• Good workload management with the ability to react positively to changing demands.
• Reliable and trustworthy
• Excellent team worker, with the ability to work alone. Has the desire to succeed as an individual and with the surrounding team
• Positive approach / attitude to customer service (both internal and external customers)
• Self-motivated/flexible and adaptable
• Good administrative and numerical skills
• Background in engineering would be desirable but not essential
• Clean driving license would be desirable but not essential