IT Admin / IT Helpdesk. Based in Kings Lynn, Norfolk, I have a new requirement for an IT Admin / IT Helpdesk. This role would suit someone with little or no experience but with a genuine interest in IT or who has completed some IT courses! I am looking for an enthusiastic individual who possesses basic IT skills along with excellent communication and customer service skills. Any technical courses such as MCSE, MCSA, VCP, MCP, or CompTIA A-Plus would be advantageous, but all training will be provided. This is a varied IT role with my client offering training and progression. Please note this role is 100% office based (offers no WFH).
You must have experience/skills in the following:
* Good knowledge of Microsoft Office.
* Excellent customer service approach and organisational skills.
* Team player but also able to work alone.
* Excellent written and verbal skills.
* Can-do approach.
Role involves:
* First point of contact for all IT enquiries (mainly over the phone).
* Keeping the ticketing system up to date and chasing resolvers and end users for updates on their tickets.
* Field/assign tickets to the wider team, allocating according to skill set.
* Where necessary, support the investigation and resolution of requests and incidents.
* Providing designated users with mobile phones and setting them up with standardised applications.
* Document and publish communications for the IT department, projects, and any other required communications.
Please send your most up-to-date CV to me ASAP for a full job spec!
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