The objective of this role is to ensure the efficient and accurate processing of shipping and purchasing activities, particularly focusing on the on time delivery of Instruments. The Shipping and Purchasing Clerk will maintain optimal inventory levels, manage supplier relationships, and ensure timely and compliant shipments, both domestically and internationally. Additionally, the role aims to enhance the use of CRM and ERP systems to streamline operations and improve data accuracy. Roles & Responsibilities: Shipping Coordination: Keep up to date with all transport, shipping, VAT, import/export regulations, changes & requirements and ensure compliance. Prepare and process shipping documents, including bills of lading, packing lists, and invoices. Use CRM systems to track customer interactions and sales orders. Liaise with sender & transporter to ensure goods dispatched correctly & promptly. Schedule and coordinate the shipment of instruments with carriers and freight forwarders. Track shipments and resolve any issues that arise during transit. Including manage all customs matters related to international shipments Coordinate with accounts department to ensure invoicing is correct. Provide timely and accurate information & updates on all shipments to the relevant team. Organize the shipment of parts and equipment required by service engineers to various locations. Monitor and ensure on time delivery of items purchased from the company’s web shop. Problem Solving - Tackling additional logistic issues as they arise & providing support to various roles in departments as needed. Assist in the development and implementation of departmental policies and procedures. Purchasing Duties: Create and process purchase orders (POs) based on inventory needs and sales forecasts in co-ordination with Production and Finance department input. Confirm order acknowledgements and update the ERP systems for to manage inventory, process purchase orders, and generate reports. Source and negotiate with suppliers to obtain the best prices and terms for items required in Production, Aftercare parts and consumable items Maintain accurate records of purchases, pricing, and other important data. Schedule and track Purchases ensuring timely delivery of goods. Providing internal updates, chase suppliers for updates and managing potential delays Monitor supplier performance and resolve any issues related to delivery, quality, or pricing. Inventory Management: Monitor inventory levels and coordinate with warehouse staff to ensure timely restocking of instruments and parts. Review internal reports, review backlogs and action accordingly Work with Operations Manager to ensure stock accuracy. Ensure critical parts required by service engineers are adequately stocked and ready for dispatch. Help maintain targets including excess stock and reduction in stock Education: GCSEs/A-Levels or equivalent; additional certification in logistics, supply chain management, or a related field. Knowledge & Experience: Previous experience in shipping, purchasing, or a related field, especially with precision instruments, is highly desirable. Understanding of import/export regulations and shipping procedures, particularly for international shipments is a must Skills: Strong organizational and multitasking abilities. Excellent communication and negotiation skills. Proficiency in Microsoft Office Suite (Word, Excel, Outlook). Experience with CRM and ERP systems is essential. Attention to detail and accuracy in work. Ability to work independently and as part of a team.