As a Shift Leader, you are the day-to-day captain. You keep shifts running smoothly, customers happy, and team members having fun. You value collaboration and organization. Functional Responsibilities:
* Identifies and resolves workstation bottlenecks
* Ensures all products served to customers meet quality standards
* Oversees effective preparation of all workstations for peak periods
* Follows all restaurant safety procedures and coaches others
* Actively seeks information on restaurant financial and customer measures
* Demonstrates accountability for growing sales
* Leadership Responsibilities:
* Acts as a model providing leadership and coaching on an ongoing basis to the team
* Communicates effectively with others
* Trains new team members
* Oversees team members during shifts
* Able to efficiently work around problems
* Demonstrates growth mindset by learning from mistakes
* Respectfully coaches and directs team members
Culture Responsibilities:
* Champions Yum!'s culture and values
* Prioritizes customer needs over tasks currently being performed
* Demonstrates positive energy by handling customer issues on the spot
* Makes decisions that help customers
* Coaches team on resolving customer issues
* Fosters a positive relationship with fellow team members and customers
Food retail or service industry experience preferred.
* Ability to exceed Customer Satisfaction expectations
* Sound communication and interpersonal skills