Senior Technical Support Middlewich Permanent £35,000-£40,000 We're currently on the lookout for a skilled and driven Senior Technical Support professional to join a supportive and welcoming Technical environment in Middlewich. We are seeking a candidate who shows willingness, and the ability to get stuck in Contract: Permanent Salary: £35,000-£40,000 depending on experience Hours: Monday to Friday, 9am - 5pm (with 1 week in 4 on call and occasional weekend working) Benefits: Company van available (including a fuel card for business use) or expensed mileage, workplace pension, free parking, 28 days annual leave Main Duties: Supporting the team and working collaboratively Accurately diagnosing software and hardware faults, resolving client problems via remote networking and site visits Providing high standards of customer care, ensuring efficient problem resolution and maintaining client communication Offering 1st and 2nd line helpdesk support for hardware, software, audio-visual, and telephone equipment Performing additional duties as required Working towards and completing Microsoft Certifications for IT Professionals Auditing new customers' IT systems, providing reports, and discussing findings and recommendations with clients Adhering to health and safety procedures and associated policies Proactively implementing company policies and procedures Maintaining satisfactory standards of safety and security in relation to customers Personal Qualities and Skills: Professional attitude Flexible and willing to learn Demonstrates good initiative Excellent communication skills Well presented Excellent attendance record Good team player Knowledge and skills in networking, firewalls, and routing protocols Familiarity with the Microsoft portfolio and Virtualisation Technologies Extensive use of all currently supported Microsoft Operating Systems and Microsoft Office Strong understanding of WAN & LAN networking concepts, including TCP/IP, DHCP, DNS Microsoft certification desirable INDCOM