Organisation Burnley FC in the Community Salary £11.43 per hour Location The Leisure Box, Brierfield, BB9 5NH Contract type Permanent (Full time) Closing date 5 August 2024 Job Description Job Title: Facilities Assistant
Department: Facilities
Location: The Leisure Box, Northlight, Glen Way, Brierfield, BB9 5NH
Contract Type: Permanent
Working Pattern: Mon-Fri 9am-5pm, Sat-Sun 9am-6pm. Shifts vary.
Closing Date: 5th August 2024
Salary: £11.43 per hour
About us
Burnley FC in the Community (BFCitC) is the award-winning, official charity of Burnley Football Club.
We work hard every day to deliver our mission to inspire, support and deliver change to communities across Burnley, Pendle, Rossendale, the Ribble Valley and West Yorkshire.
We believe in the immense power of our football club to transform people’s lives for the better. We believe Burnley and Pendle is a special place – a home to extraordinary people like you. Come and be part of our story!
The Role
An all-round Leisure Assistant with the ability to be deployed in a number of areas: greeting visitors, setting up the pitches/sports hall/classrooms/cricket lanes ready for customer bookings and also act as a party host.
Roles and Responsibilities
•Provide a warm, friendly, and efficient welcome to customers, check them in, answer their queries, and direct them to the appropriate location.
•Be a contact point for customers, wherever you are deployed.
•Give customers accurate information about the Leisure Box, and its activities, face to face, and over the phone providing excellent customer service at all times.
•Undertake regular building checks to ensure that high standards of cleanliness are being maintained and carry out reactive cleaning duties to support our cleaning team.
•Ensure that equipment for bookings is set up in good time.
•Act as a Party Host: Ensure that parties are run to schedule, encourage a party atmosphere including organising cutting of the cake, singing happy birthday, serving of food, etc.
•Assist the Climbing Instructor on Clip n Climb sessions.
•Adhere to and help enforce all Health and Safety standards, centre rules, regulations, and policies.
•Work alongside other team members to support in all areas of The Leisure Box.
•To understand and implement the Charity’s Safeguarding policy, procedures, and best practice guidelines in your role. To use this understanding to ensure safe working practices, appropriate reporting of concerns and contribute positively to a safe environment.
•To work towards agreed objectives.
•Comply with all Charity policies.
•Promote the Burnley FC in the Community brand and ethos in a professional, strong, and positive manner.
•Work alongside other team members to support in other areas of the organisation as and when required to promote best practice.
•Hold a commitment to equality and diversity in the workplace.
•Willingness to attend training courses to enhance own professional development.
•Always demonstrate the Charity’s values.
This job description is issued as a guideline to assist you in your duties and is not exhaustive. You may, on occasions, be required to undertake additional or other duties within the context of this job description.
Essential Qualifications, Experience & Skills
•Previous experience of working in a busy customer facing environment.
•Good IT skills.
Please email to request a copy of the full Job Description and Person Specification