This is where you save and sustain lives
At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients.
Baxter's products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare.
Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work.
Join us at the intersection of saving and sustaining lives—where your purpose accelerates our mission.
Summary
To enhance the customer experience for Pharmacy Services through ownership of effective customer digitalization & communication via simplifying the ordering and supply process of Baxter compounding generating associated revenues. To ensure a positive and seamless experience throughout the customer journey, from initial interactions to post-purchase support as a differentiated service offering.
Essential duties and responsibilities
* Drive uptake of customer digitalization from OLOT and Ascura to BOLT for all Patient Specific customers.
* Future development of BOLT ensuring that its customer centric and drives additional value to both the customer and Baxter.
* Consolidate and simplify the Batch ordering process to improve customer experience and generate additional revenues.
* Introduction of standing orders process for compounding customers as part of a new revenue generating service offering.
* Develop and implement automated email communications for customers to drive contract compliance.
* Review customer volumes commitments on Call-off orders versus important metric reports and communicate with KAM’s to align with capacity and drive additional sales.
* Work on improving processes, communication, and touchpoints throughout the customer journey.
* Work closely with the KAMS, Unit Management Team and Operations Manager on customer relations, issues and needs.
* Inform the business of changing market demands that should be reflected in the Baxter capabilities, ensuring IT and customer services are equipped to meet evolving market expectations.
* Manage dedicated customer relationships and support additional customer calls and visits with KAMS.
Job requirements
Education
* Bachelor's degree required; business or marketing-related degree or equivalent professional qualification.
* Healthcare IT/pharma industry experience preferred with three to five years’ experience.
Experience
* Understanding of the Healthcare IT market, Knowledge or experience of compounding practices, terminology, regulations and guidelines.
* Persuasiveness, adaptability, judgement and decision-making skills.
* Commercial competence.
* Strong results orientation and analytical skills.
* Excellent project management skills.
* Excellent written and verbal communication skills.
* Formal presentation skills.
* Organisation and planning skills.
* Problem-solving skills.
* Problem analysis and problem-solving.
What are some of our benefits of working at Baxter?
* Competitive total compensation package.
* Professional development opportunities.
* High importance placed on work life balance.
* Pension.
* Health Insurance.
* Life Assurance.
* Baxter is committed to growing and developing an inclusive and diverse workforce – you can read more about our specific values here.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
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