Job summary Receptionist/Clerk - Emergency Department - Band 3 role Full time or Part time available Up to 37.5 Hours per Week Permanent contract This is an exciting opportunity to work as part of a small friendly team undertaking receptionist and administrative duties in our Emergency Department. The Emergency Department is a busy, interesting place to work and sees 47,000 patients a year on average and the majority of them are booked in by our ED Receptionist/Clerk team. Emergency Department Reception operates 24 hours a day, 7 days a week so you will work as part of a rota working nights, weekends and some bank holidays. Rotas are planned 6 weeks in advance and enhancements are payable for all unsocial hour shifts. If you have good customer service, communication, and administrative skills, are flexible in your approach, reliable and enjoy working in a busy, dynamic environment we would love to hear from you. The role is permanent and could be worked as either full time (37.5 hours per week) or a part time basis - please include details of your preference when you apply. Previous applicants need not apply. Main duties of the job The role is within the Bed Bureau part of our Emergency Department taking calls from GPs, Minor Injuries Units, and other hospitals referring patients into the hospital for speciality-related care. You will be responsible for taking those calls, liaising with the speciality service and booking transport for the patient, if required. About us At DCHFT, we pride ourselves on the care we provide for our patients, and on the culture, we are creating for our staff. We work hard to create a fair, inclusive environment for our staff Our Mission is to work in partnership to provide high quality, compassionate services and to nurture an environment where people can be at their best. We are a Trust that celebrates diversity, and we are committed to creating an inclusive environment for all employees. We welcome applications from people in all under-represented groups. Date posted 27 March 2025 Pay scheme Agenda for change Band Band 3 Salary £24,071 to £25,674 a year plus enhancements for unsociable hours and bank holidays Contract Permanent Working pattern Full-time, Part-time Reference number 405-25-AC166RED Job locations Dorset County Hospital Williams Avenue Dorchester DT1 2JY Job description Job responsibilities Our DCHFT Job Description and Person Specification (attached) tells you all about this role, what to expect and what is needed to succeed. When completing your application please make sure to tell us how your experience and skills fit the person specification. Please contact us atRecruitmentdchft.nhs.ukif you are unable to view or download the attachment. For all our roles, we are looking for staff who hold our Trust Values of Integrity, Respect Teamwork and Excellence, and who are passionate about providing the best patient care. To read more about our Trust and our Values search Dorset County Hospital online. Job description Job responsibilities Our DCHFT Job Description and Person Specification (attached) tells you all about this role, what to expect and what is needed to succeed. When completing your application please make sure to tell us how your experience and skills fit the person specification. Please contact us atRecruitmentdchft.nhs.ukif you are unable to view or download the attachment. For all our roles, we are looking for staff who hold our Trust Values of Integrity, Respect Teamwork and Excellence, and who are passionate about providing the best patient care. To read more about our Trust and our Values search Dorset County Hospital online. Person Specification Skills & Abilities Essential Evidence of data entry experience Evidence of effective communication skills, both written and oral Evidence of ability to respond quickly to changing priorities, organising and prioritising own workload to meet deadlines Evidence of ability to work with minimal supervision Evidence of ability to exercise judgement when dealing with patient queries Able to demonstrate attention to detail and a high level of accuracy in administrative work Ability to build and maintain good working relationships within a team An understanding of confidentiality and the requirement for this to be maintained Desirable Evidence of experience working in an environment with frequent interruptions which may at times be challenging and/or distressing Knowledge & Experience Essential Experience of working with computer systems, to include Microsoft Office Desirable Experience of working in a busy administrative, receptionist or customer service focused environment Experience of working in a clinical environment Experience of working with electronic record systems Education, Qualifications &Training Essential Educated to GCSE level or equivalent, including English (at Grade C/4 or above) Desirable Evidence of further education or training, for example an NVQ level 3 in business or administration, A levels, or equivalent experience Person Specification Skills & Abilities Essential Evidence of data entry experience Evidence of effective communication skills, both written and oral Evidence of ability to respond quickly to changing priorities, organising and prioritising own workload to meet deadlines Evidence of ability to work with minimal supervision Evidence of ability to exercise judgement when dealing with patient queries Able to demonstrate attention to detail and a high level of accuracy in administrative work Ability to build and maintain good working relationships within a team An understanding of confidentiality and the requirement for this to be maintained Desirable Evidence of experience working in an environment with frequent interruptions which may at times be challenging and/or distressing Knowledge & Experience Essential Experience of working with computer systems, to include Microsoft Office Desirable Experience of working in a busy administrative, receptionist or customer service focused environment Experience of working in a clinical environment Experience of working with electronic record systems Education, Qualifications &Training Essential Educated to GCSE level or equivalent, including English (at Grade C/4 or above) Desirable Evidence of further education or training, for example an NVQ level 3 in business or administration, A levels, or equivalent experience Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Dorset County Hospital NHS Foundation Trust Address Dorset County Hospital Williams Avenue Dorchester DT1 2JY Employer's website https://www.dchft.nhs.uk/working-for-us/ (Opens in a new tab)