Job summary The role involves working 30 hours per week as a receptionist and administrator in an NHS general practice surgery, Spring Grove Medical Practice, Thornbury Road Health Centre, Isleworth TW7 4HQ. See our website: springgrovemedicalpractice.co.uk Main duties of the job Receptionist role involves assisting patients face-to-face, by phone and online; and to liaise with hospital departments, interpreter services, transport services etc. Administrative role involves processing messages by phone, fax and email; processing repeat prescription requests; data entry onto computers; contacting patients to arrange special appointments etc About us We are a training practice for GP registrars, clinical pharmacists etc. Our premises consist of a spacious and quite modern health centre. 7,500 patients are registered with our practice, and there is a diverse mixture of ethnic minorities. We have 4 doctors and trainees. Our clinical software is EMIS Web (now called Optum) Date posted 17 April 2025 Pay scheme Other Salary £13.86 an hour Contract Permanent Working pattern Part-time Reference number A3680-25-0000 Job locations Thornbury Road Health Centre Thornbury Road Isleworth Middlesex TW7 4HQ Job description Job responsibilities 30 hours/week spread over Monday to Friday plus plenty of overtime opportunities Working hours will be:- Monday 12:30 to 18:00 Tuesday: 08:30 to 13:30 Wednesday: 12:30 to 17:30 Thursday: 08:00 to 13:30 Friday: 08:30 to 12:30, and 13:30 to 18:30 Start as soon as possible Receptionist role is to assist patients face-to-face and on the phone, and to liaise with hospital departments, interpreter services, transport services etc. Administrative role involves processing messages by phone, fax and email; processing repeat prescription requests; data entry onto computers; contacting patients to arrange special appointments etc. Benefits 4 weeks paid annual leave plus bank holidays Option to join NHS pension scheme Training provided Job description Job responsibilities 30 hours/week spread over Monday to Friday plus plenty of overtime opportunities Working hours will be:- Monday 12:30 to 18:00 Tuesday: 08:30 to 13:30 Wednesday: 12:30 to 17:30 Thursday: 08:00 to 13:30 Friday: 08:30 to 12:30, and 13:30 to 18:30 Start as soon as possible Receptionist role is to assist patients face-to-face and on the phone, and to liaise with hospital departments, interpreter services, transport services etc. Administrative role involves processing messages by phone, fax and email; processing repeat prescription requests; data entry onto computers; contacting patients to arrange special appointments etc. Benefits 4 weeks paid annual leave plus bank holidays Option to join NHS pension scheme Training provided Person Specification Knowledge and skills Essential Good interpersonal and communication skills. Able to work well with other team members. Enthusiastic about providing a high quality service. Basic IT skills Qualifications Desirable GCSE grade A to C in English and Maths Experience Essential Experience of assisting/serving the general public in a work environment. Person Specification Knowledge and skills Essential Good interpersonal and communication skills. Able to work well with other team members. Enthusiastic about providing a high quality service. Basic IT skills Qualifications Desirable GCSE grade A to C in English and Maths Experience Essential Experience of assisting/serving the general public in a work environment. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Spring Grove Medical Practice Address Thornbury Road Health Centre Thornbury Road Isleworth Middlesex TW7 4HQ Employer's website https://www.springgrovemedicalpractice.co.uk/ (Opens in a new tab)