About the role
Availability Window
Days From time To time Mon 08:45:00 17:30:00 Tue 08:45:00 17:30:00 Wed 08:45:00 17:30:00 Thu 08:45:00 17:30:00 Fri 08:45:00 17:30:00 Sat 08:45:00 13:30:00
Our Post Office colleague rate of pay starts from £12.44 an hour; this increases to £13.57 for stores inside the M25. Additional payments may also apply depending on location.
It’s our policy to offer new colleagues joining us a minimum of 16 guaranteed hours each week, but if you’d like to work fewer hours (to a minimum of 12) we have opportunities for this too and would still love to hear from you.
The table shows the periods of time in the week we’d like you to be available to work – the availability windows. We will schedule your contracted hours within these times, and you’ll have 3 weeks’ notice of exactly when your shifts will be. We are happy to support flexibility for our colleagues, therefore if the times you’re available to work match closely but not exactly to the times we are advertising, we’d still love to hear from you. to read more.
Customers are at the heart of everything we do.
It takes lots of different people to run a store and this is a job for doers, with plenty of variety. It’s a committed role, full of everyday challenges, but that’s one of the things that makes it so exciting.
1. Being a colleague in one of our stores means that you will help to serve our shoppers better every day.
2. You’ll meet great people, learn new things and be part of a specialist, diverse team where everyone is welcome.
3. Whether you are looking for stability or flexibility to suit your lifestyle, or the opportunity to progress your career, this can be the role for you.
You will be responsible for
4. Knowing your customers and serving them with passion and pride; giving great natural service.
5. Passionate and knowledgeable about the products and services within my store.
6. Putting into practice the training you have received, so we all work safely, effectively and serve our customers brilliantly.
7. Making decisions that are right for customers, delivering routines in store that meet the needs of customers at the right time.
8. Process transactions and declaring moneys / stock with accuracy and integrity whilst processing cash transactions with accuracy and confidence
9. Handling confidential and important documents with care and attention to detail.
10. Completing all regulatory training and tests in accordance with required timescales.
11. Ensuring compliance with any legislative or contract requirements
12. Disposing of confidential waste in accordance with the confidential waste routines.
13. Taking part in seasonal, community and charity events, creating a great inclusive atmosphere.
14. Being yourself, living our values, making everyone feel welcome and always following our policies.
15. Working across the store in our service, picking and replenishment areas where required.
You will need
16. A passion for delivering great service, greeting customers with a smile, and serving them with pride
17. The ability to build rapport with customers, meaning they leave the store having experienced a great shopping trip
18. To take the initiative and make decisions that are right for our customers
19. Be able to work independently and well within a team and communicate openly with others
20. Build relationships with colleagues to create a team spirit, having fun and celebrating success
21. Be at work on time, well presented and ready to be a brand ambassador
What’s in it for you
22. Holiday starting at 20 days plus a personal day rising to 22 days after 12 months (plus Bank holidays)
23. Get 10% off and 15% at pay day weekends – save up to £2,000 a year with your Colleague Clubcard with an additional card to share with family outside your home
24. Access to free wellbeing services with a range of resources to support your mind, body, and life
25. Life cover of five times your pay and an award-winning pension with matching contributions up to 7.5%
26. Benefits to suit you, choose what you use – from discounts and shares to cycle to work schemes
27. Uniform provided and policies to support you for all of life’s moments, big and small
28. Access to our colleague networks providing a space for colleagues to come together from a range of backgrounds.