Job summary
Job Title: Breast Screening Clerical Officer
Division: Cancer and Core Clinical Services
Band: 3
Salary: £24,071 - £25,674 per annum/pro rata
Contract: hours a week
We are recruiting for a Breast Screening Clerical Officer who shares our ambition and vision to deliver the Best of Care by the Best People and has the drive to take us forward, by ensuring that the Trust continues to be the first choice for patients and our staff.
To provide comprehensive administrative and clerical support to the national breast screening services at Medway. The post holder will work within a multi-disciplinary team and must be able to work independently as supervision may not always be available.
To work effectively to ensure the delivery of efficient services.
Main duties of the job
Ensure a welcome environment when greeting patients and respond to any queries helpfully and informatively
Undertake clerical and admin duties for screening and potentially symptomatic sessions.
Be friendly and approachable at all times.
Deal with every patient courteously and respectfully.
Ensure robust data management and information governance.
Ensure confidentiality at all times.
Our values are B old, E very Person Counts, S haring and Open and T ogether. It is important that you understand and to refer to our values when completing your application and always reflect our values throughout your employment with the Trust.
We are committed to endorsing diversity, multiculturalism, and inclusion; our policies / procedures ensure that all applicants are treated fairly at every stage of the recruitment process.
To contribute to our exciting future and become part of our team, apply today.
About us
Do you have the ambition and vision to deliver our mission of theBest of Care by the Best of People providing excellent care, every time ?
Here at Medway, we pride ourselves on working together as one to ensure that our shared vision is achieved for our patients.
As a key partner in the healthcare of our local population, we are keen to deliver this as an outcome of our Trust-wide strategy - Patient First. Using an Operational Excellence approach to align our priorities and operational management structures, we are just over a year and half into our Patient First deployment. We are looking for creative, skilled people to join our Transformation Team and further support us on this journey.
Our culture and values define us here at Medway NHS Foundation Trust and are the heartbeat of who we are as an organisation.
Our BEST values underpin Patient First and are at the core of the care we give to our patients, the support we offer to our staff and our overall leadership approach:
B - Bold
E - Every person counts
S - Sharing and open
T - Together
Our Trust is a great choice for people who want to develop their career in an ambitious and dynamic environment; our employees are able to choose the coverage and supplemental benefits that best fit their needs and those of their families. This includes the promotion of flexible working opportunities across the Trust.
Job description
Job responsibilities
To work as part of the breast Care Unit team making and changing appointments as required, using a variety of software systems.
Checking and amending patients' demographic details to ensure accurate data quality and ensure relevant action is taken with the information.
Prepare paperwork for the clinics held on mobile units and at base.
Check client and screening information and input details returned from the daily screening sessions on mobile units onto the national breast screening system.
Enter imaging, clinical details and histology results accurately onto the database.
Process normal results by updating individual client records, producing relevant letters and send to women in a timely manner.
Handle telephone enquiries, take messages and provide non-medical advice. To act as a first line for dealing with difficult telephone queries, face to face questions and queries from clinical staff related to admin tasks.
Sort and prioritise incoming mail. To be aware of the confidential nature of the work and maintain strictest confidence when dealing with patients, relatives, staff and outside agencies in accordance with the data protection act.
The successful post holder will be expected to assess and treat their own workload
They will be expected to work well within a team and independently and be able to communicate effectively with patients and a wide range of staff from across the hospital setting.
As a Clerical officer you will ensure that all key responsibilities are maintained as laid out within the job description.
The Clerical Officer will work in partnership with the already existing team of breast unit staff, as well as outpatient staff, external colleagues.
Person Specification
Qualifications
Essential
1. Good level of education to include Grade C GCSE or equivalent
Knowledge
Essential
2. Numerate and literate
3. Ability to prioritise workload effectively and work under pressure
4. Ability to work to deadlines and targets
Experience
Essential
5. Previous experience of working with the general public
6. Previous experience of working in an office environment
7. Good interpersonal skills
Skills
Essential
8. Excellent communication and interpersonal skills
9. Understands importance of accuracy and confidentiality.
10. Have a positive attidude and smart appearance
11. Ability to follow procedures and policies