Job Description
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Interviews will be held week commencing 12th May
Are you looking to join a team of professional, customer focused & caring people who are the first point of contact for residents and visitors to Stirling ? We are looking for a proactive, Customer focused Customer Service Advisor to work within our 24/7 team who will put the customer at the heart of everything they do.
About the Role
This is a permanent role, working an average of 20 hours per week with no fixed work pattern.
As a 24/7 Advisor you will deliver a first point of contact service to a variety of customers who wish to access the Council's emergency services including, housing, roads and land services, ensuring services are delivered within set policies and procedures. You will deliver a telecare call handling service handling life critical calls from vulnerable service users across Stirling and Clackmannanshire.
This is a flexible role to cover annual leave and sickness, as such you will have a fixed salary every month however you will have no fixed work pattern and will be required to cover shifts 24/7, days of the year where required, often at short notice.
Key Responsibilities
1. Handle customer calls in relation to all council services
2. Handle life critical Telecare calls from vulnerable service users
3. Inputting data and create service requests using a variety of ICT systems
4. Work within set policies and processes to ensure customer enquiries are handled consistently whilst supporting service areas
5. Provide advice and reassurance to customers in relation to all council services
About you
We are looking for someone with :-
6. A dedication to providing excellent customer service
7. An ability to deal with difficult situations in a supportive and caring manner
8. A willingness to go the extra mile for your customer
9. Excellent organisational skills
10. Excellent written and verbal communication skills
11. Experience with Microsoft Office applications
12. A passion for working as part of a dedicated team