Systems Technical Support Engineer
A growing international software company is seeking a practical troubleshooter with a 'Let's Fix This' attitude working as a first line support Engineer.
Systems Technical Support Engineer - What Will I Be Doing?
* Providing technical and analytical support to their clients, troubleshooting and resolving technical issues related to installations, migrations, and upgrades,
* Communicating directly with clients, mainly via email or online, to ensure customer satisfaction.
* Working on license generation, technical writing, and reporting and supporting the international development team by identifying and resolving faults and bugs.
* Troubleshooting using logfiles and plugin logfiles and working with SQL Server/SQL Server Management Studio.
Systems Technical Support Engineer - What Experience Do I Need?
* Strong technical support and troubleshooting skills.
* Excellent analytical and problem-solving skills.
* Previous experience in customer support, with a focus on ensuring customer satisfaction.
* Familiarity with SQL Server/SQL Server Management Studio (essential)
* A background in the petroleum industry is advantageous
* A BSc in Computer Science, Engineering, Petroleum Technology, or a related field.
* Excellent standard of English both written and verbal.
Systems T...