£24,960 - £27,040 a year - Permanent, Full-time
Job details
Here’s how the job details align with your profile.
Pay
£24,960 - £27,040 a year
Job type
Permanent
Full-time
Shift and schedule
* 8 hour shift
* Weekend availability
* Rotating shift
Location
Pulled from the full job description
Full job description
Are you looking for a role where you can represent a leading brand and deliver outstanding customer service?
Join our team as a Customer Service Advisor in our Call Centre!
As a brand ambassador, you'll be building lasting relationships with our customers, promoting our values with every interaction and ensuring each customer receives an exceptional service.
Hood Group is a UK-based insurance provider that partners with start-ups, consumer brands, and large insurers to deliver innovative insurance solutions. Established in 1983 and with over 40 years’ experience working across the insurance industry, the company aims to help its partners, including well-known household brands and high street retailers, such as John Lewis Partnership and Ticker Insurance to name a couple, to transform their insurance proposition by delivering innovative business models and products that enhance customer engagement and drive growth.
What will I do in the role?
* The most important part of the job – being our Brand Ambassador
* The first point of contact for all customer queries
* Handling a high volume of inbound and outbound customer calls
* Provide outstanding customer service across telephone, webchat and email. This is usually dealing with existing policies queries, changes, renewals, sales queries, payments and general policy administration.
* Make sure the customer is at the heart of every conversation
* Updating customer records as and when necessary.
What do I need?
* Good customer service experience, ideally in a call centre
* A genuine passion and desire for delivering ‘excellent customer service’
* Ability to be versatile in your approach to adapt your style for each customer
* Ensuring an empathetic approach for all our customers
* Strong written and verbal communication skills
* A true team player
* Strong IT skills; including the ability to compose emails, use Word, Excel, Outlook and other in-house databases
* Tech Savvy, able to move between different systems, conduct multiple webchats at a time and amend templates as necessary for customer enquiries.
* Have the drive and willingness to learn
What are the working hours?
40 hours per week on a rotating shift basis, between the hours 8.00am–8.00pm, Monday to Friday, Saturdays, Sundays & Bank Holidays between the hours 9.00am-5.30pm.
Why work for us?
To be part of a fantastic, supportive team with great progression opportunities, with access to the following benefits:
* “The best job ever!“ feeling
* Christmas Savings Club
* Social company events, we want you to be part of the Hood Group community
* Employee Recognition Scheme – Hood Heroes, we celebrate and recognise your contribution to Hood Group
* We are offering 31 days annual leave (including bank holidays)
* Employee Assistance Program
* Incentive of £250 on Refer a friend scheme
* Private Health Insurance
* Eye Care Vouchers including discount on glasses
* Pension Scheme
And there’s more benefits…….
We have a new, modern, airy office based right in the heart of Southend-on-Sea, just off the high street.
We will provide you with a laptop and any other professional equipment required and you will also receive a working from home allowance.
We require you to have a fast & stable home fibre broadband, with a (proven) minimum consistent speed of 20mbps download & 10mbps upload, available at all times.
We have a robust full-time 4 weeks’ training programme that requires you to be in our office for the first 6 months of your employment and be able to travel to our Southend office on a regular basis.
Job Types: Full-time, Permanent
Pay: £24,960.00-£27,040.00 per year
Schedule:
* 8 hour shift
* Day shift
* Monday to Friday
* Weekend availability
* Do you have the right to work in the UK?
* This role is office based, are you able to travel to Southend on Sea on a daily basis?
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