About UsOur examination results and student destinations (2024 leavers: 14% of students attended Oxbridge, 63% Russell Group) are outstanding and are testament to the hard work and commitment of our staff and students. I encourage you to explore our website to learn more about the unique aspects of our curriculum and student offerings which make HWSF so special. Our newsletters give a great insight into day-to-day life at HWSF.
This post is an excellent opportunity for those wishing to develop their skills, work with an outstanding support staff team and make a difference to the lives of young people across London. Main Areas of ResponsibilityYour responsibilities will include:
Being the first point of contact for all visitors to the academy, staff and students
Assisting in the management of the reception area and providing administrative support
Ensuring visitors are signed in and out of the building and that staff/students are displaying the appropriate lanyard
Receiving packages/mail to the reception area and distributing as appropriate
Assisting the Senior Receptionist with administration of the annual admissions cycle
Supporting with phone calls to parents regarding non-attendance
Assisting in the administration and organisation of the student attendance system
Answering and directing all calls that come through the switchboard to appropriate departments/staff members
Qualifications & ExperienceWe would like to hear from you if you have:
Qualifications to GCSE Level or equivalent (including BTEC) in Maths and English, Grade C or above
Competence in the use of Microsoft Office packages
Proficiency in the use of computers and databases
Previous experience in an administrative or front office/reception role
Demonstrable customer service experience
A good level of interpersonal and communication skills, with a good standard of written and spoken English
Excellent organisational and time management skills, with the ability to prioritise tasks appropriately
Commitment to delivering excellent level of professional customer service
The ability to remain calm and deal with challenging callers or visitors in an appropriate manner
A high level of attention to detail and accuracy of work
The ability to work effectively as part of a team
The ability to be resourceful and proactive, in particular where unexpected issues arise
The ability to work effectively with people across a wide range of levels and responsibilities
The ability to maintain confidentiality; having tact and diplomacy where necessary
For a full job description and person specification, please download the Job Pack. Professional Development & BenefitsOur people are at the heart of our success. We have developed a strong culture of collaboration and best practice, with professional development and career planning at its centre. We invest in our staff with support, coaching, mentoring, and a wide range of top-quality training programmes delivered at every level.
In addition to the opportunities for career development and progression, we also offer a competitive rewards and benefits package which includes our Harris Allowance for teachers on MPS/UPS, a Performance and Loyalty Bonus, Pension Scheme with generous employer contributions, a Wellbeing Cash Plan and many other benefits. Learn more about our benefits on our website.