Large Loss Motor Insurance Claims Handler, Fully Remote Role, Up to £85,000 + Benefits, Fantastic Insurance Company
Large Loss Motor Insurance Claims Handler Overview:
As a Large Loss Motor Insurance Claims Handler, you will pro-actively handle a portfolio of motor claims consisting of mainly high-value bodily injury with reserves in excess of £500,000.
Working within a team, you will be a central referral point for technical issues, advising on strategy, tactics, and key developments. You will also assist in targeted reviews to ensure best practices and outcomes.
Key Responsibilities:
1. Managing claims caseload in accordance with the company standards, claims handling procedures, and service levels.
2. Controlling claim costs by achieving the most economical settlement through good use of liability arguments and effective negotiation.
3. Maintaining good file discipline and accurate reserves, along with an effective diary system to ensure cases are reviewed regularly and handled in a timely manner aligned to SLAs &/or any Court timetable.
4. Attendance at Trials and conferences with Counsel where appropriate.
5. Adherence to and engagement with Reinsurers and all associated Large Loss procedures.
6. Full adherence to authority limits.
7. Developing and maintaining effective relationships with colleagues and business partners.
8. Ensuring compliance with all regulatory requirements (including 'treating customers fairly' principles).
9. Responding promptly and pro-actively to incoming telephone calls and correspondence.
10. Acting as a technical referral point within the team and through the business to ensure technical queries and referrals are managed within SLAs.
11. Ensuring adherence to Company processes regarding FCA compliance and Treating Customers Fairly.
12. Ensuring that GDPR, FCA, TCF, and other regulatory requirements are met.
What's in your DNA / Experience Needed:
1. Strong and current working knowledge of personal injury claims with handling experience in serious injury.
2. Strong technical knowledge and application of Discount Rate, Care Claims, and other heads of claim applying to serious injury claims.
3. Good knowledge of medical disciplines required in investigating personal injury claims at all levels of severity.
4. Able to demonstrate an understanding and application of claims negotiation, liability decision making, and cost potential.
5. Knowledge of current, relevant Case Law.
6. Strong customer service and communication skills.
7. Ability to manage and prioritise own workloads.
8. Good communicator with the ability to coach and support colleagues on technical topics.
9. Willingness to develop self and new skills.
10. Ability to work with flexibility in a proactive claims environment.
11. Good market knowledge and commercial awareness.
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