Help Desk Co-ordinator
Location: Southend, Essex
Working Hours: Mon and Friday 0800 to 1700; Tues, Wed, Thurs 08.30 to 18.00
I am recruiting for a full-time Maintenance Co-ordinator to join a friendly team in their serviced offices on the outskirts of Southend. This company will offer full training to someone who has an excellent telephone manner and experience in a previous role.
The role offers the opportunity to join a wonderful company and be part of a friendly team. The company is growing and expanding and offers potential to the right person.
The successful applicant will be responsible for responding to the day-to-day maintenance requirements of customers. Ideally, you will have proven experience within a help desk or telephone-based customer service role. You will be a strong relationship builder, computer literate, organised, and possess a professional telephone manner.
Duties will include:
1. Account managing your client
2. Coordinating Engineers' diaries scheduling planned and reactive maintenance
3. Liaising with a sub-contractor network
4. Answering telephone enquiries
5. Inputting calls onto a database system
6. Updating clients
7. Producing purchase orders
8. Checking progress
Previous experience of dealing with customers or clients over the telephone is required for this role. Any scheduling or coordinating experience would be extremely advantageous and offer a more competitive salary.
You will need to have your own transport due to the location.
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