At XPS Group we operate a hybrid/flexible working style. We are an equal opportunities employer and positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, sexual orientation, religion or belief. As part of our Disability Confident pledge we run the ‘Offer an interview’ scheme at XPS. If you have a disability and meet the ‘essential criteria’ described in the person specification for the role being applied for, you are guaranteed an interview.
If you are successful in your application you undertake pre-employment checks which include: Right to Work confirmation, DBS Disclosure check, Qualification checks, Employment and/or educational references covering five years & Satisfactory credit check. If you have any questions or require further assistance, please email recruitment@xpsgroup.com.
Contact Centre Representative (Member Connect)
Location: Middlesbrough
Contractual hours: 36.25
Basis: Full time
Job category/type: XPS Administration
Date posted: 17/04/2025
Job reference: REQ002904
Job description
Contact Centre Representative (Member Connect)
Hybrid
Full Time
Permanent
Competitive Salary + Excellent benefits
We have multiple positions available in our growing team.
XPS Group is a leading UK consulting and administration business specialising in the pensions and insurance sectors.
Our Member Connect team continues to grow and we are now looking for an outgoing and experienced member connect to join our vibrant office with hybrid working. This is an exciting role and would most likely suit someone with previous experience in a contact centre role or within a customer service where customer care is of paramount importance.
The Role
As a Contact Centre Representative (Member Connect) with XPS you will:
* Handle a high volume of inbound calls in a professional and timely manner, ensuring customer satisfaction.
* Understand customers' needs and provide appropriate solutions or alternatives to meet their requirements.
* Accurately record and maintain customer information and interactions in a centralised database.
* Always deliver first-class customer service, maintaining a positive outlook.
* Work closely with other business areas.
Your profile
Essential Criteria
* GCSE grade C/4 or better in English and Maths
* Previous experience in a contact centre, customer service advisor or phone-based office role is preferred, but other customer focused roles are acceptable.
* Must have full right to work in the UK without restriction and have no CCJs.
* Excellent communication skills, both verbal and written.
* Strong interpersonal skills.
* Demonstrated organizational and planning skills.
* Ability to work under pressure.
* Familiarity with CRM software and databases would be beneficial.
What we offer:
* Competitive salary
* Participation in annual discretionary Bonus Scheme
* 25 days holiday plus flexibility to buy or sell holiday
* Pension scheme, matching contribution structure
* Healthcare cash plan
* Life Assurance cover, four times basic salary
* Employee Assistance Programme for you and your household
If you feel XPS could be the next step on your career ladder, please apply directly via the links provided. We will consider all applicants and respond swiftly.
The successful candidate will need to demonstrate the following requirements:
* Right to Work confirmation
* DBS Disclosure check
* Employment or educational references covering five years
* Satisfactory credit check
We continuously strive to build an inclusive workplace where all forms of diversity are valued.
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