Job summary The ability to speak Welsh is essential for this role. The ability to converse in both English and Welsh is essential for this job. The Non-Emergency Patient Transport Service is responsible for providing non-emergency and pre-planned transport, to and from hospitals and treatment centres for patients who have appointments at out-patient clinics, day surgery units, and day centres. The service acts as a vital link between communities and is an important and integral part of the overall package of health care provided by the Ambulance Service in Wales. The successful applicant will have a can do attitude, demonstrate that they have worked as part of a team, possess excellent communication and active listening skills, ideally have experience in working in a customer focused environment. We currently have a permanent contract for 37.5 hrs per week. This post will be based in our NET Centre in Bryn Tirion, Llanfairfechan then from May 2025 and following an office relocation you will be based on the St Asaph Business Park, St Asaph. The successful candidate will be expected to work to cover any hours between 0800-1800 weekdays on a rota basis to match the service demands. Main duties of the job The successful post holder will be required to work within a team dealing with all telephone enquiries from patients and hospitals for all issues associated with Non-emergency ambulance transport this includes, processing telephone calls from members of the public and hospital staff requesting non-urgent ambulance transport, working through an established criteria staff will assess the most appropriate method of transport for patients, and then accurately process this request accordingly utilising the Trusts databases. Duties also include checking systems to see if transport has been booked, inputting requests, identifying arrival times of transport on the day of journey, and providing support to the planning and day control teams within the NEPTS department. The position involves inputting details speedily and accurately onto a computer system; therefore excellent keyboard skills are essential. The successful applicant should be competent when undertaking given tasks, have good interpersonal skills, be educated to a good educational standard and possess typing and I.T. skills. A good knowledge of the geographical areas of all Wales would be advantageous and the ability to converse in the Welsh Language is essential for these posts. About us RemarkablePeople Our workforce is made up of over 4,000 remarkable people who contribute to the delivery of world-class patient care across Wales, 24 hours a day, 365 days a year. Whether you work in a patient-facing role or within our range of support services, the work that you do enables us to provide high quality care, wherever and whenever we're needed. The Trust recognises the need for its workforce to represent the diversity of the population it serves across the whole of Wales and seeks to create an environment where diversity is celebrated and inclusivity matters. We are also keen to break down any barriers into the Trust, and would encourage applications from under-represented groups, including those from BME communities and disability groups. Careers within the Welsh Ambulance Services NHS Trust are diverse and varied, with opportunities arising right across the service. Whatever your skills and background, you're sure to find a career with us which is fulfilling, challenging, and rewarding. All applicants are invited to apply in Welsh, any application submitted in Welsh will not be treated less favourably than an application made in English. Applicants are advised to apply early as we reserve the right to close a vacancy prior to the closing date if a high number of applications have been received. Date posted 24 January 2025 Pay scheme Agenda for change Band Band 2 Salary £23,970 a year per annum pro rata Contract Permanent Working pattern Full-time, Part-time Reference number 020-AC007-0125W Job locations Working from Llanfairfechan then from St Asaph from May 2025 following planned office relocation Aber Road, Llanfairfechan Llanfairfechan then St Asaph from May 2025 LL33 0HH Job description Job responsibilities You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac. Job description Job responsibilities You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac. Person Specification Qualifications Essential A good standard of education at GCSE level or equivalent experience Possesses good typing and I.T. skills Able to speak and understand Welsh - Level 4 or 5 Experience Essential Meets all essential criteria as per attached job description/person specification Desirable Previous experience in an administrative role in the NHS or similar organisation Abilities and skills Essential Meets all essential criteria as per attached job description/person specification Desirable Good interpersonal and communication skills, able to establish effective working relations with internal and external contacts General keyboard skills The post also requires excellent communication skills Person Specification Qualifications Essential A good standard of education at GCSE level or equivalent experience Possesses good typing and I.T. skills Able to speak and understand Welsh - Level 4 or 5 Experience Essential Meets all essential criteria as per attached job description/person specification Desirable Previous experience in an administrative role in the NHS or similar organisation Abilities and skills Essential Meets all essential criteria as per attached job description/person specification Desirable Good interpersonal and communication skills, able to establish effective working relations with internal and external contacts General keyboard skills The post also requires excellent communication skills Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Employer details Employer name Welsh Ambulance NHS Trust Address Working from Llanfairfechan then from St Asaph from May 2025 following planned office relocation Aber Road, Llanfairfechan Llanfairfechan then St Asaph from May 2025 LL33 0HH Employer's website https://www.ambulance.wales.nhs.uk/en/5 (Opens in a new tab)