Main area Administration and Clerical Grade Band 2 Contract Permanent Hours
* Part time
* Flexible working
21 hours per week (The Administration Team cover a 7 day service working from 08.00 - 20.00 hrs. Shift pattern will include long days/evenings/weekends.) Job ref 201-25-031
Employer Cornwall Partnership NHS Foundation Trust Employer type NHS Site Newquay Hospital Town Newquay Salary £23,615 Pro Rata Salary period Yearly Closing 02/02/2025 23:59 Interview date 10/02/2025
Hospital Administrator
Band 2
Thank you for your interest in joining us at Cornwall Partnership NHS Foundation Trust.
Job overview
An exciting opportunity has arisen for an experienced Administrator to join our team at Newquay Hospital.
Applicants should have excellent communication skills, be self-motivated and able to make full use of the computer systems after training. A willingness to learn and the ability to remain calm under pressure are essential attributes for this post.
This role will provide essential clerical support to key departments at Newquay, which include the Inpatient Wards, Minor Injury Unit, Outpatients, X-ray, in addition to supporting all patients, staff and visitors to the hospital.
You will need to be able to work in a calm, logical and methodical way but be able to multi-task and prioritise your workload whilst dealing with frequent interruptions.
The successful candidate will be required to have a good level of education and have experience in Administration and Clerical duties with good customer care skills.
You must be enthusiastic and flexible in order to meet the ever changing needs of service whether it be on main reception or on the ward. The successful post holders will be required to cover colleagues in times of sickness and annual leave.
Full training will be given on IT systems.
A uniform will be provided.
Proposed interview date: 10th February 2025
Main duties of the job
To be the first point of contact for all patients, visitors and members of the public attending the hospital and to ensure they are fully assisted and receive a positive patient experience.
To register and attend patients in the Minor Injury Unit, Outpatient or X-ray departments using the appropriate IT systems.
To learn the role of the Ward Clerk in order to support and offer continuity to the nursing team.
Maintaining and updating electronic patient records in real-time, following training using training manual and procedures supplied.
Answer the telephone in accordance with Department procedure.
To understand and be fully competent in a range of administration functions, responsibilities, and duties both routine and non-routine to contribute to the effective delivery of patient care, through knowledge of hospital systems and consultant practice.
Supporting and assisting all staff, patients and visitors to site.
The post holder will be required to work with minimal supervision and have the ability to work under extreme pressure, and be able to exercise sound judgement and decision-making skills whilst working as part of a team or under own initiative.
The post holder will demonstrate a caring, compassionate and sensitive approach to their work, demonstrate their understanding of confidentiality and have a flexible, ‘can-do’ attitude to provide administrative cover to other departments when required.
Person specification
Skills and Aptitude
* Ability to use initiative to prioritise duties
* Ability to communicate clearly by telephone and face to face with a range of people including patients, health & social care professionals and the public
Education & Qualifications
* Basic numeracy and literacy skills
* Knowledge and experience of using Microsoft office or similar applications
* NVQ or RSA 2 or equivalent experience
Experience
* Experience of using electronic and paper-based information systems
* Experience of working in a very busy reception area
* Experience of working within a clerical setting (healthcare)
If you are successful at the shortlisting stage of the recruitment process you will be contacted via TRAC.jobs email regarding interview details.
Any general recruitment queries, please contact our recruitment team on 01208 834644
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