Are you passionate about IT and looking to start your career in a fast-paced, dynamic environment? We’re offering an exciting opportunity to become an Apprentice Service Desk Engineer with our innovative and growing team What We Offer: Hands-on experience supporting IT systems and providing excellent customer service Full training and mentorship from experienced engineers Exposure to a wide range of IT systems, tools, and technologies A chance to earn while you learn and gain valuable industry-recognized qualifications A supportive, collaborative work culture where your development is a priority Key Responsibilities: Provide first-line support via phone, email, or chat to users experiencing technical issues Troubleshoot and resolve software and hardware problems Log, escalate, and manage technical support requests through our ticket system Assist with setting up and maintaining IT equipment and user accounts Collaborate with other IT professionals to implement solutions and enhance service delivery What We’re Looking For: A passion for IT and problem-solving with a desire to build a career in the tech industry Strong communication skills – you’ll be the first point of contact for users Ability to work well in a team and maintain a professional attitude in challenging situations A willingness to learn and develop technical expertise Previous experience or a basic understanding of IT (e.g., hardware, software, networking) is a plus, but not required Qualifications: No formal qualifications required – we’re looking for enthusiasm and a willingness to learn Must have good communication skills and a keen interest in IT