As our Hire Desk Controller, you will play an essential role in the smooth and efficient day to day operations of our rentals service function. Key responsibility area's include:
* Customer Communication: Professionally communicate with both internal and external customers to coordinate asset availability and resolve any queries.
* Hire Coordination: Effectively convert customer enquiries into profitable hires, ensuring the best terms and conditions are met.
* Provide resolution: Recognize and escalate issues to the Rentals Manager, and address day-to-day operational concerns in collaboration with the Depot Manager.
* Vehicle Coordination: Manage the timely delivery and collection of vehicles and support vehicle movements and PFH's as necessary.
* Excellent customer service: Ensure all customer requirements are met, aiming for the best commercial return from hire and transport assets.
* Breakdown Management: Support breakdown management across depots by utilizing JPVR staff, TPS, and manufacturers for rapid resolution.
* Records Management: Maintain both electronic and manual records, ensuring filing, archiving, and processing of customer charges are handled with precision.
* Off-Hire Notifications: Process customer hire enquiries, negotiate hire terms, and manage off-hire notifications to ensure smooth transitions.
Experience working within a similar role (hire desk role advantageous)
* Organisational Skills with strong attention to detail with the ability to handle multiple tasks simultaneously while maintaining high accuracy.
* Effective communicator, clear and confident, both verbally and in writing.
* IT Proficiency in Microsoft Teams, Word, PowerPoint, Excel, and have accurate
* keyboard skills.
* Eagerness to Learn and expand your fleet knowledge
* Adaptability to work well under pressure and respond to dynamic challenges.
In addition to your skills and experience, does your work ethic align with our core values?
* Safety Conscious - Safety comes 1st in all Jarvie Plant Operations
* Collaborative - Strong individual performer, but a Team Player to help one another reach our goals.
* Dependable - Strong Team member that the Service Control team and Customers can rely on to do the right thing.
* Progressive - possess a drive to assist with continual improvement
* Responsible - we make the communities that we call home a better place
Our Company vision and values are at the core of everything we do here at Jarvie Plant. With an attractive rewards package, that includes a competitive salary, our wide range of generous benefits include:
* Monday to Friday work pattern - no shifts
* Tailored Learning Opportunities and Learning & Development Programme
* Our Employee Discount Scheme
* Staff Discount
* Extra Holidays
* Employee Assistance Programme
* Employee recognition scheme
* Cycle to Work Scheme
* Company Pension Scheme