Mersey Care NHS Foundation Trust celebrates diversity and promotes equal opportunities; we are committed to challenging and eliminating racism and other forms of discrimination and advancing and promoting equality of opportunity in the provision of services and creating an inclusive environment for all employees. We believe that everyone has the right to be treated with dignity and respect.
We take positive action to support disadvantaged groups and also particularly encourage applications from ethnic minorities, disabled and LGBTQIA+ people that are under-represented in our workforce. Furthermore, we welcome applications from reservists and ex-armed forces personnel as we recognise the benefits of the values, skills, training and experience that they bring to their work with us. We encourage all applicants to share their equality information with us.
Job overview
How would you like to be involved in creating innovative solutions that directly benefit clinical staff and patients within the NHS? In the Informatics Merseyside Development Service, we use a variety of platforms to develop software applications and interfaces, supporting multiple NHS organisations.
We are looking for a well-organised and enthusiastic individual to work with our management team as a Service Delivery Manager on a 12-month fixed term contract. This is a new role within the team, giving you the enviable opportunity to shape it as your own.
What we can offer:
* Hybrid Working
* Role based training
* Continued personal and professional development
* Consideration of requests for Flexible working arrangements
* Access to NHS staff discounts scheme
* Minimum of 27 days annual leave plus bank holidays, depending on length of service this may increase.
* The opportunity to participate in the NHS pension scheme
Main duties of the job
The Service Delivery Manager will manage the day-to-day workplan for the IM Development Service, ensuring that all development work is carried out to an agreed scope, within agreed timescales, delivering anticipated benefits. Where there is a risk of this not being the case, the post holder will lead on mitigating activities and manage escalation and communication as appropriate.
The role will be highly visible to external stakeholders, providing a link into the development service for partners and customers and managing communication. We are therefore looking for someone with significant experience communicating with a variety of stakeholders.
The successful candidate will also lead on quality assurance of new developments, managing testing, deployment and transition into “business as usual” for new solutions.
Detailed job description and main responsibilities
The objective of the Informatics Merseyside Development Service is to develop digital solutions through collaboration and innovation. We are a high performing team, consistently looking to evolve our best practices, knowledge, and skills to provide innovative digital solutions to our partners and customers.
* Manage the development lifecycle, from capturing and documenting Partner and Customer requirements (including generating proposals and organising software demonstrations), prioritising work alongside competing demands, through to the delivery and transition to “business as usual” support.
* Receive and assess complex enquiries and requests for service from IM Partner Organisations, Customers and potentially other Trusts and transition those requests into the development lifecycle as appropriate.
* Interpret and communicate complex and highly technical issues to non-IM&T or technical staff, both internally within IM and externally within POs and Customers.
* Support the creation of designs and mock-ups for new solutions.
* Manage small teams on quick turnaround projects to create highly interactive applications and products, which includes customer projects, core technologies and internal product development.
* Collaborate with the development team to identify ‘user acceptance criteria’ to gain Trust sign-off of work items, and manage the quality assurance (QA) and testing of solutions to ensure that they meet the agreed criteria.
* Manage the deployment of solutions into a production environment, supporting the definition/implementation of, and adherence to, appropriate change control processes.
* Identify and document benefits delivered through development work, carrying out research where necessary to quantify achievement.
* Contribute to continual improvement by suggesting improvements to user interface, software architecture or new technologies and ‘author’ business cases and make recommendations to POs and Customers to support Innovation and the implementation of the latest technologies.
* Implement project management methodology to control and manage risks; issues; quality; delivery of developments on time and within budget. Providing regular highlight reports and working effectively across multiple teams.
* Ensure that their own knowledge/skill set and that of the team remain up to date.
* Act as a role model to others showing a passion and commitment to the role and be an example of living up to the organizational values and behaviours.
* Provide IM&T service advice to inform IM and PO strategic business planning.
* Encourage the adoption of Agile approaches to solution developments.
* Ensure that all deliverables are compliant with the appropriate standards.
* Contribute to continual improvement of the Development Service as part of the management team, by suggesting improvements to processes and contributing to strategic decisions related to the service.
Person specification
Qualifications
* Formal project management qualification (PRINCE2 and PRINCE2 Agile Practitioner) or ability to demonstrate substantial experience and success in delivering projects.
Experience
* Substantial experience of successfully managing technical projects from conception through to transition into “business as usual”.
* Expertise in defining and documenting user requirements.
* Experience of benefits management.
* Significant experience leading a team of staff in a project environment.
* Substantial experience of using Microsoft Office applications.
* Experience in a software development position.
* Knowledge and experience of Content Management Systems (e.g. PUNCH/Umbraco).
* Knowledge of software integration and associated standards and technologies (e.g HL7).
* Experience working in the NHS.
* Experience working with a development team.
Communication
* Ability to communicate effectively with partner organisations, customers and external suppliers.
* Ability to liaise with customers to understand and interpret complex problems.
* Ability to describe technical solutions to customers in clear and non-IM&T language.
* Utilise communications strategies to deal with resistance to change and/or barriers to understanding.
* Strong organisational and time management skills.
* Excellent problem-solving skills and ability to think logically.
* Ability to work effectively with a diverse group of people and adapt to rapidly changing objectives.
Leadership, Finance and IT
* A good awareness of the importance of Informatics and a thorough understanding of the benefits that development services can deliver to the NHS.
* Ability to frequently travel within the wider local health community.
* Own Car and Full driving license.
* Basic understanding of NHS financial management principles.
VALUES
* Accountability
* Support
* High professional standards
* Responsive to service users
* Engaging leadership style
* Transparency and honesty
* Discreet
* Change oriented
Please ensure you check the email account from which you apply for all correspondence. All information regarding your application will come from apps.trac.jobs not NHS Jobs.
Only those applicants who demonstrate clearly how they meet our person specification will be shortlisted for interview.
As a Disability Confident Employer, we offer a guaranteed interview scheme for applicants who consider themselves to be disabled who meet the minimum (essential) criteria for the role in the person specification.
Should you require a reasonable adjustment to our recruitment process please email recruitment@merseycare.nhs.uk to ensure that measures can be put in place to support you.
The Trust expects all post holders who require an enhanced DBS for their role subscribe to the DBS Update Service. You will be required to enrol for this service for a fee of £13 per year and maintain registration.
Flexible working requests will be considered for all roles.
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