What's involved with this role:
Interim Housing Ombudsman Compliance Team Leader
Job Ref: PHA 0009 5817 / 1
Pay Rate: £23.08 per hour PAYE
Hours per week: 37 Monday - Friday, normal working hours
Role Length: This opening assignment is for 2-3 months
City: Basildon, Essex
Hybrid working
The focus of this role is to lead a team that manage Housing Ombudsman Compliance, the team’s is ensuring compliance with orders, deadlines, and promoting the Complaints Handling Code. A key focus is on complaint resolution, identifying potential reputational risks, and working collaboratively with internal teams to mitigate issues.
The role will work closely with Senior Compliance Leads and support their needs to achieving the team and department goals. Providing training and day to day advice, monitoring productivity and quality from the team while focusing on their staff development needs and requirements.
Key Responsibilities:
Provide support and guidance to the individuals in the team on compliance matters.
Drive and motivate the team to success in achieving their goals and objectives
Regularly review performance and development needs with the team members
Monitor team performance for quality and productivity
Constantly review resources and capabilities within the team to ensure workloads are being managed effectively
Escalation point for your team, liaising with service areas across the organisation and external stakeholders such as the Housing Ombudsman, providing guidance and support when needed.
Holding regular learning and training sessions to ensure a high level of knowledge and development is maintained in the team.
Able to provide reporting and performance information whenever needed for the team.
Working collaboratively with other team leaders, sharing best practice and knowledge.
Attend weekly management meetings to update on performance and challenges.
Identify potential risks and opportunities and feedback though line management.
***Qualification details and any other experience/skills relevant to the role to help support your application (and help us to help you!) – please give full details within your CV document.
Skills & Experience:
Minimum of 12 months recent experience in a similar role, or context and ideally within a public sector organisation.
Experience of leading a team.
Demonstrable knowledge of the Housing Ombudsman Complaint Handling Code and determination outcomes.
Demonstrable experience of complaint handling and working in a compliance environment.
Good knowledge of housing practices and procedures.
Strong planning and organising skills to maintain priorities and meet deadlines.
Strong IT skills including Microsoft packages or equivalent (e.g. G Suite, Mosaic).
Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.
Unless the DBS requirement stated above is for a Basic Disclosure, your DBS must be either through us or be accompanied by a subscription to the DBS updating service.
Clients are generally looking for candidates who are local to, or who can commute easily to the place of work. It will help your application if your CV states, in broad terms, where you reside – there is no need for a full address.
Please feel free to apply to us direct via jobs@tclrec.com by quoting the job reference and exact job title.
To help speed up the process of uploading your CV to the client we would ask that you send us your CV in Word format (or equivalent) if possible, not as a PDF.
If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension, you will be working at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than umbrella pay terms. We do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity.
Due to the number of CVs being sent to us under current market conditions, unfortunately we cannot respond to all applications. If you have not heard from us within 3 working days, please assume that you have not been shortlisted on this occasion. We will, however, be very happy to receive future applications from you for other roles.
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Job Ref: PHA 0009 5817 / 1
Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.
Please do try to resist contacting us with requests for progress updates.
We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.
Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.
Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.