Summary
At the forefront of driving commercial strategy working alongside our experienced sales team gaining hands-on experience in a fast-paced customer-focused environment combining practical work experience with academic learning achieving nationally recognised qualifications - building a strong foundation for a successful career in sales and business.
Annual wage
£20,000 a year
Competitive starting salary of £20,000, plus yearly increments whilst going through the training program, 25 days holiday + your local bank holidays (with options to increase) and other benefits - all recognizing the contribution you bring
Training course
Customer service practitioner (level 2)
Hours
Monday to Friday between 0900 - 1700.
37 hours a week
Possible start date
Monday 3 March
Duration
1 year 6 months
Positions available
4
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
Apprenticeship Overview:
Engage in a structured training program giving you the ability to obtain knowledge, skills, and training with the potential of a degree in a commercial field.
Work alongside experienced professionals to gain practical skills in a commercial environment where you will be supported in your journey to learn on-the-job.
Support the existing team with value-added ideas to grow sales.
Learn about and contribute to our sustainability initiatives, focusing on reducing carbon emissions and enhancing efficiency.
Key Highlights of the Role:
Over the period of training as a degree apprentice, you undertake the following duties:
Sales Support: You’ll be the face of Aggregate Industries for our key clients, nurturing relationships that ensure we’re always delivering exactly what they need.
Customer Engagement: Build and maintain strong relationships with existing and potential customers to understand their needs and deliver tailored solutions.
Market Research: Conduct research to identify new business opportunities and market trends.
Collaboration: Work closely with internal teams such as marketing, product development, and finance to ensure customer satisfaction and smooth sales operations. You’ll work alongside cross-functional teams to align our services with market and customer needs, making sure everyone’s on board with where we’re headed.
Data Analysis: Analyse sales data and performance metrics to support decision-making and strategy development. You’ll play a big role in developing a diverse portfolio of clients, helping our business stay strong and adaptable no matter what’s happening in the market.
Learn Full Sales Cycle: You’ll oversee contracts from tender to handover, keeping quality, compliance, and safety at the forefront of every step.
Learning and Development: Attend a program of training to support your daily activities through various levels up to a degree.
What role will I have?
Initially, shadowing and supporting the Sales Manager alongside other key stakeholders with customer-facing activities to get a full understanding of the business and its operations.
Act as the primary contact for customers, handling inquiries, taking orders, and managing the entire customer journey, including pricing, planning, and after-sales support.
Build strong relationships with customers and internal teams, positioning our business as a trusted partner in construction and sustainability.
Oversee daily logistics, working with transport and operations to ensure orders are fulfilled efficiently while meeting customer expectations.
Leverage technology to manage customer orders proactively, utilising tools like sensor and optimisation systems to enhance service delivery.
Proactively handle challenges, such as supply issues or delivery changes, while keeping customers informed and satisfied.
Where you’ll work
Ellesmere Port Eco-Readymix Ltd
Garth Road
Ellesmere Port
CH65 4ET
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
MERCURI INTERNATIONAL (UK) LIMITED
Your training course
Customer service practitioner (level 2)
Equal to GCSE
Course contents
* Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
* Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
* Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
* Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
* Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
* Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
* Demonstrate patience and calmness.
* Show you understand the customer’s point of view.
* Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
* Maintain informative communication during service recovery.
Your training plan
Delivery is blended, with monthly 121 coaching with industry experienced learning and development coaches, utilizing teams and facilitated face to face interactive sessions, location may vary.
More training information
MI Group is an award-winning global sales and leadership enablement training provider, delivering apprenticeships in England, we offer a mixture of learning agreed with the employer which includes 121 coaching and mentoring and face-to-face sessions, we offer an outstanding pass and distinction rate. Learners will interact via our eportfolio site and have access to a variety of additional resources and sessions managed via Eventbright, we also support with functional skills where required with in-house FS coaches.
Requirements
Essential qualifications
GCSE in:
* Maths and English (grade C/4)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
* Communication skills
* IT skills
* Attention to detail
* Organisation skills
* Customer care skills
* Problem solving skills
* Presentation skills
* Administrative skills
* Number skills
* Analytical skills
* Logical
* Team working
* Creative
* Initiative
* Non judgemental
* Patience
* Passion for Sales
* Team Player
* Ambitious
Other requirements
The vacancy may require travel working at and visiting other sites and client companies within England, face to face training will also be delivered at different locations within England.